Personal Banker - Cochrans Crossing
PNC, The Woodlands, TX, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a Client Experience Associate within PNC’s retail organization, you will be based in The Woodlands, TX.
Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. This role focuses on proactive sales and service to deepen the branch customer base and improve customer financial wellbeing.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage customer experience, and identify opportunities to improve financial wellbeing.
Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, delivering a full PNC conversation to identify appropriate PNC solutions.
Create customer loyalty and grow share of wallet through a differentiated customer experience, engaging customers in the lobby and positioning PNC products to meet their needs while educating on financial options.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations to ensure efficient and accurate completion.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Bilingual Spanish Preferred
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an associate’s degree or equivalent, with at least 3+ years of related experience or product knowledge. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience, including military service, may be considered.
Education No Degree required.
Certifications No required certifications.
Licenses Applicants may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child and elder care, adoption, surrogacy, and doula reimbursement, and educational assistance for select programs fully paid. Paid time off includes maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year (unless required by law), 15‑25 vacation days per year depending on career level, and years of service based accrual.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include accommodation request in the subject line and be sure to include your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit hiring individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. This role focuses on proactive sales and service to deepen the branch customer base and improve customer financial wellbeing.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage customer experience, and identify opportunities to improve financial wellbeing.
Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, delivering a full PNC conversation to identify appropriate PNC solutions.
Create customer loyalty and grow share of wallet through a differentiated customer experience, engaging customers in the lobby and positioning PNC products to meet their needs while educating on financial options.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations to ensure efficient and accurate completion.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Bilingual Spanish Preferred
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an associate’s degree or equivalent, with at least 3+ years of related experience or product knowledge. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience, including military service, may be considered.
Education No Degree required.
Certifications No required certifications.
Licenses Applicants may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child and elder care, adoption, surrogacy, and doula reimbursement, and educational assistance for select programs fully paid. Paid time off includes maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year (unless required by law), 15‑25 vacation days per year depending on career level, and years of service based accrual.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include accommodation request in the subject line and be sure to include your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit hiring individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr