Personal Banker
PNC, Stow, OH, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Personal Banker within PNC’s Retail Branch Banking organization at the Stow Branch office, you will be based in Stow, OH. Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing customer experience to improve financial wellbeing. Lead proactive sales conversations via outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement to drive new revenue and customer loyalty. Provide a full PNC conversation with each client interaction to identify appropriate solutions and leverage ecosystem partnerships and community Centers of Influence. Apply product and procedural knowledge to identify, mitigate, and solve customer problems, supporting customer loyalty. Manage risk by adhering to all policies and procedures, demonstrating sound judgment and heightened scrutiny, and participate in daily branch operations. Desired Attributes
Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized solutions. Managing Risk – assess and effectively manage all risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework. Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience
Typically requires associate’s degree or equivalent and 4+ years of related business or functional experience. A comparable combination of education, certification(s), and experience may be considered. Education
Associate’s degree. Certifications
No required certifications. Licenses
No required licenses. Pay Transparency
Base Salary: $47,000.00 – $63,000.00 (may vary based on location, market data, skills, experience, and education). This role is incentive eligible. Benefits
Medical, prescription drug, dental and vision coverage (including Health Savings Account), life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, wellness program, and paid time off including maternity/parental leave, paid holidays, and vacation days. Disability Accommodations Statement
To request a reasonable accommodation, email AccommodationRequest@pnc.com with “accommodation request” in the subject line and include the job ID. Phone: 877‑968‑7762, say “Workday.” All information will be kept confidential and used only for accommodations. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
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At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Personal Banker within PNC’s Retail Branch Banking organization at the Stow Branch office, you will be based in Stow, OH. Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing customer experience to improve financial wellbeing. Lead proactive sales conversations via outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement to drive new revenue and customer loyalty. Provide a full PNC conversation with each client interaction to identify appropriate solutions and leverage ecosystem partnerships and community Centers of Influence. Apply product and procedural knowledge to identify, mitigate, and solve customer problems, supporting customer loyalty. Manage risk by adhering to all policies and procedures, demonstrating sound judgment and heightened scrutiny, and participate in daily branch operations. Desired Attributes
Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized solutions. Managing Risk – assess and effectively manage all risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework. Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience
Typically requires associate’s degree or equivalent and 4+ years of related business or functional experience. A comparable combination of education, certification(s), and experience may be considered. Education
Associate’s degree. Certifications
No required certifications. Licenses
No required licenses. Pay Transparency
Base Salary: $47,000.00 – $63,000.00 (may vary based on location, market data, skills, experience, and education). This role is incentive eligible. Benefits
Medical, prescription drug, dental and vision coverage (including Health Savings Account), life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, wellness program, and paid time off including maternity/parental leave, paid holidays, and vacation days. Disability Accommodations Statement
To request a reasonable accommodation, email AccommodationRequest@pnc.com with “accommodation request” in the subject line and include the job ID. Phone: 877‑968‑7762, say “Workday.” All information will be kept confidential and used only for accommodations. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
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