Loan Servicing Specialist- Credit Bureau Dispute (Hybrid)
Regions Financial Corporation, Hoover, AL, United States
At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations.
Primary Responsibilities
Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Works under limited supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Two (2) years of banking or related work experience
Applicants will be expected to pass any assessment associated with the position
Preferences
Knowledgeable of loan operations activities
Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Data entry and typing skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
Investigate and process both Direct and Indirect credit bureau disputes in accordance with the Fair Credit Reporting Act
Possess strong problem solving and critical thinking skills
Ability to work in a fast-paced deadline-oriented environment
Previous experience in the following systems preferred: ACLS, CCNET, TSYS, and CACS
Demonstrated knowledge of bankruptcy processes, documentation, and regulatory requirements
Schedule of Role
Hybrid/Remote work schedule:
Training Hours (30 days):
Monday – Thursday in office 8:00am–4:30pm
Friday from home 8:00am–4:30pm
Following Training:
Tuesday – Thursday in office (every week) 8:00am–4:30pm
Monday and Friday – Remote work 8:00am–4:30pm
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations.
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$40,000.00 USD
50th Percentile:
$48,310.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Primary Responsibilities
Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Works under limited supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Two (2) years of banking or related work experience
Applicants will be expected to pass any assessment associated with the position
Preferences
Knowledgeable of loan operations activities
Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Data entry and typing skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
Investigate and process both Direct and Indirect credit bureau disputes in accordance with the Fair Credit Reporting Act
Possess strong problem solving and critical thinking skills
Ability to work in a fast-paced deadline-oriented environment
Previous experience in the following systems preferred: ACLS, CCNET, TSYS, and CACS
Demonstrated knowledge of bankruptcy processes, documentation, and regulatory requirements
Schedule of Role
Hybrid/Remote work schedule:
Training Hours (30 days):
Monday – Thursday in office 8:00am–4:30pm
Friday from home 8:00am–4:30pm
Following Training:
Tuesday – Thursday in office (every week) 8:00am–4:30pm
Monday and Friday – Remote work 8:00am–4:30pm
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations.
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$40,000.00 USD
50th Percentile:
$48,310.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr