Customer Service Representative - Maverick Air - 1pm-9pm
Sanford Health, Sioux Falls, SD, United States
Position Details
Facility: Maverick Air Center
Location: Sioux Falls, SD
Address: 4201 N Maverick Pl, Sioux Falls, SD 57104, USA
Shift: 8 Hours – Evening (Mon – Fri 1pm–9pm)
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $15.00 – $23.00 per hour
Job Summary The Customer Service Representative working in Sanford Maverick Air Center will greet customers, answer the telephone and handle incoming fuel requests. They will demonstrate and uphold Maverick Air Center's high standard of quality in workmanship and customer service, creating an environment where customers feel appreciated by giving exemplary service and acknowledging all pilots and customers upon entering or leaving the facility.
Responsibilities
Direct incoming calls and handle customer requests.
Ensure ramp access security and coordinate line service calls.
Computer invoicing of front‑desk items and closing service orders, including payment via credit card, cash or check.
Verify and update information in the computer‑based point‑of‑sale system upon arrival or departure.
Handle fuel requests via internet, phone and Unicom; call out service requests and answer radio calls from line service.
Procure rental cars, hotel accommodations and catering for pilots, flight crews and customers.
Set up new accounts; maintain records, reports and other clerical duties.
Update fuel price changes; balance and reconcile fuel sales and truck sheets from the previous day.
Cash handling and maintain a professional, clean working environment, including professional appearance and attitude.
Assist the line in maintaining the lobby, conference room and hallways, vacuuming, mopping, cleaning windows, dusting and wiping down counters as needed.
Check all restrooms during each shift to ensure supplies are stocked and cleaned.
Maintain the pilot lounge’s cleanliness.
Ensure courtesy coffee, tea and ice water are available at all times.
Assist customers with baggage and pulling up rental and courtesy cars when needed.
Other duties as assigned.
Qualifications
High school diploma or equivalent preferred.
Customer service, clerical and switchboard experience required, working with customers both in person and via phone.
Benefits Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health, dental and vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
#J-18808-Ljbffr
Facility: Maverick Air Center
Location: Sioux Falls, SD
Address: 4201 N Maverick Pl, Sioux Falls, SD 57104, USA
Shift: 8 Hours – Evening (Mon – Fri 1pm–9pm)
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $15.00 – $23.00 per hour
Job Summary The Customer Service Representative working in Sanford Maverick Air Center will greet customers, answer the telephone and handle incoming fuel requests. They will demonstrate and uphold Maverick Air Center's high standard of quality in workmanship and customer service, creating an environment where customers feel appreciated by giving exemplary service and acknowledging all pilots and customers upon entering or leaving the facility.
Responsibilities
Direct incoming calls and handle customer requests.
Ensure ramp access security and coordinate line service calls.
Computer invoicing of front‑desk items and closing service orders, including payment via credit card, cash or check.
Verify and update information in the computer‑based point‑of‑sale system upon arrival or departure.
Handle fuel requests via internet, phone and Unicom; call out service requests and answer radio calls from line service.
Procure rental cars, hotel accommodations and catering for pilots, flight crews and customers.
Set up new accounts; maintain records, reports and other clerical duties.
Update fuel price changes; balance and reconcile fuel sales and truck sheets from the previous day.
Cash handling and maintain a professional, clean working environment, including professional appearance and attitude.
Assist the line in maintaining the lobby, conference room and hallways, vacuuming, mopping, cleaning windows, dusting and wiping down counters as needed.
Check all restrooms during each shift to ensure supplies are stocked and cleaned.
Maintain the pilot lounge’s cleanliness.
Ensure courtesy coffee, tea and ice water are available at all times.
Assist customers with baggage and pulling up rental and courtesy cars when needed.
Other duties as assigned.
Qualifications
High school diploma or equivalent preferred.
Customer service, clerical and switchboard experience required, working with customers both in person and via phone.
Benefits Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health, dental and vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
#J-18808-Ljbffr