Relationship Banker I (Denham Springs Branch)
Regions Bank, Denham Springs, LA, United States
Job Description
At Regions, the Relationship Banker I provides an exceptional customer experience on both the cash line and the phone, contributing to the financial wellness of our customers by creating personal connections while processing transactions, identifying customers’ needs, and resolving inquiries end‑to‑end.
Responsibilities
Provides a consistent optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answers customer inquiries regarding products and services and fulfills basic servicing requests such as card changes, PIN resets, check reorders, and problem resolution.
Develops relationships with customers and remains informed about the customer’s relationship with the bank.
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
Refs customers to an internal team of experts when more complex financial goals and needs are identified.
Follows all bank processes and procedures, adheres to applicable laws and regulations, and reports operational risks.
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
May conduct outbound phone calls using generated customer and prospect lead lists.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash-handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the role.
Target Information:
Minimum: $37,621.05 USD
Median: $44,536.00 USD
Incentive Pay Plan: This role is eligible to participate in a formulaic incentive plan that allows potential earnings based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Denham Springs
Location Denham Springs, Louisiana
Equal Opportunity Employer Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Responsibilities
Provides a consistent optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answers customer inquiries regarding products and services and fulfills basic servicing requests such as card changes, PIN resets, check reorders, and problem resolution.
Develops relationships with customers and remains informed about the customer’s relationship with the bank.
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
Refs customers to an internal team of experts when more complex financial goals and needs are identified.
Follows all bank processes and procedures, adheres to applicable laws and regulations, and reports operational risks.
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
May conduct outbound phone calls using generated customer and prospect lead lists.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash-handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the role.
Target Information:
Minimum: $37,621.05 USD
Median: $44,536.00 USD
Incentive Pay Plan: This role is eligible to participate in a formulaic incentive plan that allows potential earnings based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Denham Springs
Location Denham Springs, Louisiana
Equal Opportunity Employer Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr