Personal Banker
PNC, Gainesville, FL, United States
Position Overview
Position: Personal Banker – GAINESVILLE 13TH STREET branch. Location: 1807 NW 13th Street, Gainesville, FL 32609. This role focuses on building the branch customer base and providing the highest level of customer experience.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Required Qualifications
Work Experience:
3+ years relevant banking experience or equivalent. Willingness to learn and provide excellent customer service.
Education:
Associates degree or higher; in lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience will be considered.
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Licensing/Certification:
No required certifications. Candidates will undergo background checks required by CFPB regulations.
Risk Management:
Assessing and managing all risks associated with business objectives in alignment with PNC’s Enterprise Risk Management Framework.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees including medical, prescription drug, dental, vision coverage, life insurance, disability protection, 401(k) with match, retirement plans, stock purchase plans, dependent care reimbursement, and more. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15‑25 vacation days per year, and additional days based on career level and years of service. For detailed information, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com or call 877‑968‑7762 and say "Workday". All information provided will be kept confidential.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in its hiring practices.
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Position: Personal Banker – GAINESVILLE 13TH STREET branch. Location: 1807 NW 13th Street, Gainesville, FL 32609. This role focuses on building the branch customer base and providing the highest level of customer experience.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Required Qualifications
Work Experience:
3+ years relevant banking experience or equivalent. Willingness to learn and provide excellent customer service.
Education:
Associates degree or higher; in lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience will be considered.
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Licensing/Certification:
No required certifications. Candidates will undergo background checks required by CFPB regulations.
Risk Management:
Assessing and managing all risks associated with business objectives in alignment with PNC’s Enterprise Risk Management Framework.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees including medical, prescription drug, dental, vision coverage, life insurance, disability protection, 401(k) with match, retirement plans, stock purchase plans, dependent care reimbursement, and more. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15‑25 vacation days per year, and additional days based on career level and years of service. For detailed information, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com or call 877‑968‑7762 and say "Workday". All information provided will be kept confidential.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in its hiring practices.
#J-18808-Ljbffr