Personal Banker
PNC, Holly Springs, NC, United States
Position Overview
As a Branch Banker within PNC's retail banking organization, you will be based in Holly Springs, NC.
PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customer’s share of wallet and position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Embed a full PNC conversation with every client interaction to identify appropriate PNC solutions, leveraging ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities and educating customers on options for managing financial transactions via technology, tools and resources.
Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively, driving customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations, ensuring completion in an efficient and accurate manner.
Employee Expectations
Customer Focused
– Knowledgeable of the values and practices that align customer needs and satisfaction with primary business decisions and capable of leveraging that information to create customized customer solutions.
Managing Risk
– Assessing and effectively managing all risks associated with business objectives and activities to ensure alignment with PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Roles at this level typically require an associate's degree or equivalent, along with related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program.
Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; and 15–25 vacation days each year, depending on career level and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, contact us via email at
AccommodationRequest@pnc.com
with the subject line “accommodation request,” including your name, the job ID, and your preferred contact method. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential and used only to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.
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As a Branch Banker within PNC's retail banking organization, you will be based in Holly Springs, NC.
PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customer’s share of wallet and position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Embed a full PNC conversation with every client interaction to identify appropriate PNC solutions, leveraging ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities and educating customers on options for managing financial transactions via technology, tools and resources.
Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively, driving customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations, ensuring completion in an efficient and accurate manner.
Employee Expectations
Customer Focused
– Knowledgeable of the values and practices that align customer needs and satisfaction with primary business decisions and capable of leveraging that information to create customized customer solutions.
Managing Risk
– Assessing and effectively managing all risks associated with business objectives and activities to ensure alignment with PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Roles at this level typically require an associate's degree or equivalent, along with related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program.
Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; and 15–25 vacation days each year, depending on career level and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, contact us via email at
AccommodationRequest@pnc.com
with the subject line “accommodation request,” including your name, the job ID, and your preferred contact method. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential and used only to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr