Personal Banker
PNC, East Stroudsburg, PA, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We strive to deliver the best experience for our customers and foster an inclusive workplace culture. As a Branch Banker within PNC’s retail branch banking organization, you will be based in our Stroud Twp. branch, Stroudsburg, Pa.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve clients’ financial wellbeing. Collaborates with ecosystem partners to grow customer share of wallet and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations through defined processes, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating them on managing financial transactions by leveraging technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively and foster loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring efficiency and accuracy.
Our Employees
Customer Focused
– knowledgeable of values and practices that align customer needs and satisfaction as primary decision drivers.
Managing Risk
– assesses and effectively manages all risks associated with business objectives to support PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities, including experience, education, and related competencies outlined below.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Typically requires an associate’s degree or equivalent and at least 3+ years of experience in a related role. In lieu of a degree, a comparable combination of education, relevant certifications, and experience (including military service) may be considered.
Education
No degree required.
Certifications
No required certifications.
Licenses
Additional background checks will be conducted in accordance with Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with PNC match, pension, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, a robust wellness program, and financial incentives. Paid time off includes maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.
Disability Accommodations Statement
PNC provides reasonable accommodations for employees and applicants with disabilities. If an accommodation is required for participation in the application process, please contact our accommodations team.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA and, for registered roles, the SAFE Act and/or FINRA requirements.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We strive to deliver the best experience for our customers and foster an inclusive workplace culture. As a Branch Banker within PNC’s retail branch banking organization, you will be based in our Stroud Twp. branch, Stroudsburg, Pa.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve clients’ financial wellbeing. Collaborates with ecosystem partners to grow customer share of wallet and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations through defined processes, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating them on managing financial transactions by leveraging technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively and foster loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring efficiency and accuracy.
Our Employees
Customer Focused
– knowledgeable of values and practices that align customer needs and satisfaction as primary decision drivers.
Managing Risk
– assesses and effectively manages all risks associated with business objectives to support PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities, including experience, education, and related competencies outlined below.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Typically requires an associate’s degree or equivalent and at least 3+ years of experience in a related role. In lieu of a degree, a comparable combination of education, relevant certifications, and experience (including military service) may be considered.
Education
No degree required.
Certifications
No required certifications.
Licenses
Additional background checks will be conducted in accordance with Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with PNC match, pension, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, a robust wellness program, and financial incentives. Paid time off includes maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.
Disability Accommodations Statement
PNC provides reasonable accommodations for employees and applicants with disabilities. If an accommodation is required for participation in the application process, please contact our accommodations team.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA and, for registered roles, the SAFE Act and/or FINRA requirements.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in hiring practices.
#J-18808-Ljbffr