Customer Service Representative

The CSR serves as key point of contact between client, builders, and internal teams. This role is responsible for coordinating repair and service work, managing customer communication, supporting billing and job costing processes, and ensuring accurate documentation across systems. This position plays a critical role in maintaining customer satisfaction, operational efficiency, and financial accuracy across drywall and paint divisions.

Responsibilities

Serve as the primary point of contact for customer service requests and inquiries

Coordinate and schedule repair work, service tickets, and homeowner appointments

Support billing, job costing, and purchase order processes

Maintain clear and timely communication with field staff, customers, and internal teams

Ensure accuracy of documentation across systems, including Job Tracker and Great Plains

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

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