Service Advisor-Dealership
Rimrock Subaru, Billings, MT, United States
Service Advisor
The Service Advisor is the primary point-of-contact for customers having their vehicles serviced at the dealership.
Key Responsibilities
- Schedules service appointments by gathering as much information on the needed repairs as possible.
- Greets customers on the Service Drive, performs a vehicle walk around and properly documents customer concerns for the technicians.
- Keeps customers informed on needed repairs, changes in cost quotes and the time vehicles will be ready for pick up.
- Completes an active delivery at the time of customer pick-up, reviews all work performed and goes over the final bill.
- Maintains excellent customer service scores.
- Updates job knowledge by participating in educational opportunities provided by the company/manufacturer.
Core Requirements
- High school diploma or equivalent.
- At least one year of previous automotive service experience.
- Outstanding organization and follow-up skills.
- Desire to provide a high level of customer service.
- Excellent interpersonal and communication skills.
- Proficient with computers.
- Must be goal-driven and have a strong desire to succeed.
- Must be able to pass a pre-employment background check.
Rimrock Auto Group's Commitment to You
- Excellent earning potential and advancement opportunities
- Excellent benefits package (medical, dental, vision, life, AD&D, supplemental options) with several plan options to choose from
- Paid Training
- Paid Holidays
- Paid Time Off (PTO)
- 401K
- Employee Vehicle Purchase Plan
Rimrock Subaru is an Equal Opportunity Employer