Subaru Norfolk Experienced Service Advisor
First Team Automotive Group, Norfolk, NE, United States
Subaru Norfolk Experienced Service Advisor
Dealership location: First Team Subaru Norfolk.
Job Description
As a Service Advisor, you will generate additional revenue for the dealership by selling finance and insurance products and programs, and other after‑sale items to both new and pre‑owned customers. You will also provide exceptional customer service and manage the service process from check‑in to completion.
Essential Duties include:
Meet and greet customers upon arrival to the service lane.
Provide extraordinary customer service and deliver an exceptional customer experience.
Use the latest technology to engage the customer and efficiently check the vehicle into the service department.
Follow the Service Road‑to‑a‑Sales process.
Establish and maintain good working relationships with customers and technicians, including training and motivating.
Work with the Service Manager to secure a reasonable profit from every sale.
Coordinate all service/repair work with the Team Leader to achieve completion times.
Communicate professionally with each customer and ensure that all promise times are met.
Provide solutions for every customer, including repair options and alternative transportation.
Advise each customer on the specific needs of their vehicle.
Monitor the system to ensure that technicians meet all promise times.
Offer a multi‑point inspection to every customer and sell additional technician‑recommended repairs or service.
Conduct business in an ethical and professional manner.
Experience and Skills
Responsibilities (include but are not limited to):
Hold yourself accountable and achieve goals with limited supervision.
Demonstrate an impressive work ethic and team‑mindset.
Maintain a professional appearance and conduct.
Be self‑motivated and capable of working in a team environment.
Have excellent verbal and written communication, strong negotiation and presentation skills.
Have working knowledge of computers; CDK experience is a plus.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the company’s values in all interactions with customers, co‑workers and vendors.
Additional requirements:
Pass a motor vehicle report and possess an acceptable safe driving record.
Pass a criminal background check and drug screen.
Job Benefits
Competitive compensation package
Medical and dental plan
Company‑paid employee life insurance of $25,000
Short‑term disability
Employee assistance program
401(k) plan
Discounts on vehicles, parts and service
Quarterly employee recognition
First Team Automotive Group is an Equal Opportunity Employer (EOE).
Veteran EEO Statement
First Team Automotive Group may be a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:
Disabled veterans;
Recently separated veterans;
Active duty wartime or campaign badge veterans;
Armed Forces service medal veterans.
These classifications are defined as follows:
A "disabled veteran" is one of the following:
A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who, but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
A person who was discharged or released from active duty because of a service‑connected disability.
A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed Forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Protected veterans may have additional rights under USERRA – the Uniformed Services Employment and Reemployment Rights Act. If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below.
I identify as one or more of the classifications of protected Veteran listed above
I am not a protected Veteran
Equal Opportunity Statement
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.
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Dealership location: First Team Subaru Norfolk.
Job Description
As a Service Advisor, you will generate additional revenue for the dealership by selling finance and insurance products and programs, and other after‑sale items to both new and pre‑owned customers. You will also provide exceptional customer service and manage the service process from check‑in to completion.
Essential Duties include:
Meet and greet customers upon arrival to the service lane.
Provide extraordinary customer service and deliver an exceptional customer experience.
Use the latest technology to engage the customer and efficiently check the vehicle into the service department.
Follow the Service Road‑to‑a‑Sales process.
Establish and maintain good working relationships with customers and technicians, including training and motivating.
Work with the Service Manager to secure a reasonable profit from every sale.
Coordinate all service/repair work with the Team Leader to achieve completion times.
Communicate professionally with each customer and ensure that all promise times are met.
Provide solutions for every customer, including repair options and alternative transportation.
Advise each customer on the specific needs of their vehicle.
Monitor the system to ensure that technicians meet all promise times.
Offer a multi‑point inspection to every customer and sell additional technician‑recommended repairs or service.
Conduct business in an ethical and professional manner.
Experience and Skills
Responsibilities (include but are not limited to):
Hold yourself accountable and achieve goals with limited supervision.
Demonstrate an impressive work ethic and team‑mindset.
Maintain a professional appearance and conduct.
Be self‑motivated and capable of working in a team environment.
Have excellent verbal and written communication, strong negotiation and presentation skills.
Have working knowledge of computers; CDK experience is a plus.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the company’s values in all interactions with customers, co‑workers and vendors.
Additional requirements:
Pass a motor vehicle report and possess an acceptable safe driving record.
Pass a criminal background check and drug screen.
Job Benefits
Competitive compensation package
Medical and dental plan
Company‑paid employee life insurance of $25,000
Short‑term disability
Employee assistance program
401(k) plan
Discounts on vehicles, parts and service
Quarterly employee recognition
First Team Automotive Group is an Equal Opportunity Employer (EOE).
Veteran EEO Statement
First Team Automotive Group may be a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:
Disabled veterans;
Recently separated veterans;
Active duty wartime or campaign badge veterans;
Armed Forces service medal veterans.
These classifications are defined as follows:
A "disabled veteran" is one of the following:
A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who, but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
A person who was discharged or released from active duty because of a service‑connected disability.
A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed Forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Protected veterans may have additional rights under USERRA – the Uniformed Services Employment and Reemployment Rights Act. If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below.
I identify as one or more of the classifications of protected Veteran listed above
I am not a protected Veteran
Equal Opportunity Statement
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.
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