New River Community College is hiring: Library Services & Operations Specialist
New River Community College, San Luis Obispo, CA, United States
Job Summary The Library Services & Operations Specialist is an important role responsible for providing circulation, operational, and informational support to library patrons and staff. This specialist reports to the Associate Dean of Academic Services and acts as the primary service point contact, expertly handling diverse patron inquiries, from initial circulation transactions (loans, returns, ILLs) and reference assistance to resolving complex problems, complaints, and disruptive behavior. The Specialist manages essential operational duties, including library opening/closing procedures and overseeing billing workflows for lost materials. Success in this role requires outstanding customer service, communication, and interpersonal skills—especially diplomacy and tact—to maintain a positive and productive environment within a diverse academic population. The role requires the use of independent judgment and initiative to interpret and enforce university and library policies.
Department Summary The Academic Services Department comprises faculty librarians, specialized staff, and student employees who work collaboratively to advance departmental goals and priorities. The team delivers user-focused programs and services that support the scholarly and creative activities of the Cal Poly community. These programs empower effective inquiry and exploration of information resources while promoting the creation, collaboration, and sharing of work across diverse disciplines and professional practices. Academic Services supports multiple modes of instruction and a variety of individual learning styles to help the campus community engage deeply with information and knowledge.
Key Qualifications Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality.
Education and Experience High School or Equivalent certification plus two years of related library and/or clerical experience.
Salary and Benefits Anticipated Hiring Range: $47,772 - $50,700 per year
Classification Range: $47,772 - $69,600 per year
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.
Cal Poly Cal Poly is a nationally‑ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top‑tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands‑on philosophy, small class sizes and close student‑faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.
Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Positions are posted for a minimum of 14 calendar days. To Apply All applicants must apply online at: https://jobs.calpoly.edu/sl/en-us/job/553486.
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In Summary: Library Services & Operations Specialist is responsible for providing circulation, operational, and informational support to library patrons and staff . Success in this role requires outstanding customer service, communication, and interpersonal skills . The Specialist manages essential operational duties, including library opening/closing procedures and overseeing billing workflows for lost materials .
En Español: Resumen del trabajo El Especialista en Servicios y Operaciones de la Biblioteca es un papel importante responsable de proporcionar soporte operacional, operativo e informativo a los clientes y personal de las bibliotecas. Este especialista reporta al Decano Asociado de Servicios Académicos y actúa como el punto de contacto principal del servicio, manejando con experiencia diversas consultas de clientes, desde transacciones iniciales de circulación ( préstamos, devoluciones, ILLs) y asistencia de referencia para resolver problemas complejos, quejas y comportamientos disruptivos. Estos programas permiten la investigación y exploración eficaces de los recursos informativos al tiempo que promueven la creación, colaboración y intercambio de trabajo en diversas disciplinas y prácticas profesionales. Los servicios académicos apoyan múltiples modos de instrucción y una variedad de estilos de aprendizaje individuales para ayudar a la comunidad del campus a involucrarse profundamente con la información y el conocimiento. Los factores en la determinación de la compensación adecuada para un papel incluyen experiencia, habilidades, conocimientos, capacidades, educación, licencia y certificaciones y otras necesidades empresariales y organizativas. La contratación anticipada a que se hace referencia en la publicación es el salario presupuestario o el rango esperado por la universidad razonablemente pagar por este puesto. El rango de clasificación puede ser más amplio de lo que la Universidad anticipa pagar por esta posición, basándose en el presupuesto interno, los acuerdos laborales, las prestaciones sanitarias públicas (cuando Poly Calculator) ofrece una mejor información sobre su participación laboral y jubilación pública, incluyendo la visión del sistema educativo de la ciudad de San Luis Obispo. Cada año más de 20.000 estudiantes de primer nivel vienen a San Luis Obispo para poner en práctica sus conocimientos, tomando su aprendizaje fuera del aula mientras se preparan para carreras en ingeniería, agricultura, ciencia, negocios, humanidades y el entorno construido. La filosofía práctica de Cal Poly, los tamaños de las clases pequeñas y la cercana tutoría estudiantil-facultad dan lugar a graduados listos desde el primer día para impactar en sus comunidades, California y el mundo. Para obtener más información, visite calpoly.edu. Igualdad de oportunidades y excelencia en educación y empleo Esta posición está abierta y disponible para todos independientemente de raza, sexo, color, etnia o origen nacional. I, Sección 31 de la Constitución de California), otras leyes estatales y federales contra la discriminación aplicables, y la Política de No Discriminación de CSU. Prohíbemos el tratamiento preferencial discriminatorio, la segregación basada en la raza o cualquier otro estatus protegido, y todas las formas de discriminación, acoso y represalia en todos los programas universitarios, políticas y prácticas. Información complementaria Completar satisfactoriamente una verificación de antecedentes (incluyendo un registro penal) se requiere para el empleo. Cal Poly hará una oferta condicional de empleo, que puede ser cancelada si la verificación del antecedente revela información descalificadora, y/o se descubre que el candidato deliberadamente retenía o falsificaba información. Los solicitantes de puestos de personal y gestión deben estar autorizados a trabajar para cualquier empleador en los EE.UU. No podemos patrocinar o asumir el patrocinio de una visa de empleo en este momento.
Department Summary The Academic Services Department comprises faculty librarians, specialized staff, and student employees who work collaboratively to advance departmental goals and priorities. The team delivers user-focused programs and services that support the scholarly and creative activities of the Cal Poly community. These programs empower effective inquiry and exploration of information resources while promoting the creation, collaboration, and sharing of work across diverse disciplines and professional practices. Academic Services supports multiple modes of instruction and a variety of individual learning styles to help the campus community engage deeply with information and knowledge.
Key Qualifications Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality.
Education and Experience High School or Equivalent certification plus two years of related library and/or clerical experience.
Salary and Benefits Anticipated Hiring Range: $47,772 - $50,700 per year
Classification Range: $47,772 - $69,600 per year
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.
Cal Poly Cal Poly is a nationally‑ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top‑tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands‑on philosophy, small class sizes and close student‑faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.
Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Positions are posted for a minimum of 14 calendar days. To Apply All applicants must apply online at: https://jobs.calpoly.edu/sl/en-us/job/553486.
#J-18808-Ljbffr
In Summary: Library Services & Operations Specialist is responsible for providing circulation, operational, and informational support to library patrons and staff . Success in this role requires outstanding customer service, communication, and interpersonal skills . The Specialist manages essential operational duties, including library opening/closing procedures and overseeing billing workflows for lost materials .
En Español: Resumen del trabajo El Especialista en Servicios y Operaciones de la Biblioteca es un papel importante responsable de proporcionar soporte operacional, operativo e informativo a los clientes y personal de las bibliotecas. Este especialista reporta al Decano Asociado de Servicios Académicos y actúa como el punto de contacto principal del servicio, manejando con experiencia diversas consultas de clientes, desde transacciones iniciales de circulación ( préstamos, devoluciones, ILLs) y asistencia de referencia para resolver problemas complejos, quejas y comportamientos disruptivos. Estos programas permiten la investigación y exploración eficaces de los recursos informativos al tiempo que promueven la creación, colaboración y intercambio de trabajo en diversas disciplinas y prácticas profesionales. Los servicios académicos apoyan múltiples modos de instrucción y una variedad de estilos de aprendizaje individuales para ayudar a la comunidad del campus a involucrarse profundamente con la información y el conocimiento. Los factores en la determinación de la compensación adecuada para un papel incluyen experiencia, habilidades, conocimientos, capacidades, educación, licencia y certificaciones y otras necesidades empresariales y organizativas. La contratación anticipada a que se hace referencia en la publicación es el salario presupuestario o el rango esperado por la universidad razonablemente pagar por este puesto. El rango de clasificación puede ser más amplio de lo que la Universidad anticipa pagar por esta posición, basándose en el presupuesto interno, los acuerdos laborales, las prestaciones sanitarias públicas (cuando Poly Calculator) ofrece una mejor información sobre su participación laboral y jubilación pública, incluyendo la visión del sistema educativo de la ciudad de San Luis Obispo. Cada año más de 20.000 estudiantes de primer nivel vienen a San Luis Obispo para poner en práctica sus conocimientos, tomando su aprendizaje fuera del aula mientras se preparan para carreras en ingeniería, agricultura, ciencia, negocios, humanidades y el entorno construido. La filosofía práctica de Cal Poly, los tamaños de las clases pequeñas y la cercana tutoría estudiantil-facultad dan lugar a graduados listos desde el primer día para impactar en sus comunidades, California y el mundo. Para obtener más información, visite calpoly.edu. Igualdad de oportunidades y excelencia en educación y empleo Esta posición está abierta y disponible para todos independientemente de raza, sexo, color, etnia o origen nacional. I, Sección 31 de la Constitución de California), otras leyes estatales y federales contra la discriminación aplicables, y la Política de No Discriminación de CSU. Prohíbemos el tratamiento preferencial discriminatorio, la segregación basada en la raza o cualquier otro estatus protegido, y todas las formas de discriminación, acoso y represalia en todos los programas universitarios, políticas y prácticas. Información complementaria Completar satisfactoriamente una verificación de antecedentes (incluyendo un registro penal) se requiere para el empleo. Cal Poly hará una oferta condicional de empleo, que puede ser cancelada si la verificación del antecedente revela información descalificadora, y/o se descubre que el candidato deliberadamente retenía o falsificaba información. Los solicitantes de puestos de personal y gestión deben estar autorizados a trabajar para cualquier empleador en los EE.UU. No podemos patrocinar o asumir el patrocinio de una visa de empleo en este momento.