Meeting Air Coordinator Job at BCD Travel in Chicago
BCD Travel, Chicago, IL, United States
In this role, you will be responsible for booking and/or ticketing airline reservations as requested by our program participants and as assigned group programs. You will provide guidance to clients on our services and qualifying all meeting requests, support services to event manager and Meeting Planners, and assist as needed to ensure the successful completion of meeting and or event.
Meeting Air Coordinator Responsibilities
Serve as main contact within the operations team for all participant services related to an event
Support online registration via CVENT with online bookings via Concur
Use the appropriate BCD tools, GDS and systems to complete requests
Demonstrate knowledge of airline supplier rules, including airline contracts held by client or BCD
Complete assigned work to meet SLAs on all assigned accounts
Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
Provide travel offers and general travel advice to travelers
Update Standard Operations Procedures (SOPs) as needed
Qualifications
Travel agency experience with Sabre GDS
Cvent and Concur Meetings experience is required
Meeting air coordination experience
Experience working in a team environment
Proficiency in Microsoft Office software (Word, Excel, Outlook)
Demonstrated excellent professional customer service and problem resolution skills
Excellent oral and written communication skills in English
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Meeting Air Coordinator Responsibilities
Serve as main contact within the operations team for all participant services related to an event
Support online registration via CVENT with online bookings via Concur
Use the appropriate BCD tools, GDS and systems to complete requests
Demonstrate knowledge of airline supplier rules, including airline contracts held by client or BCD
Complete assigned work to meet SLAs on all assigned accounts
Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
Provide travel offers and general travel advice to travelers
Update Standard Operations Procedures (SOPs) as needed
Qualifications
Travel agency experience with Sabre GDS
Cvent and Concur Meetings experience is required
Meeting air coordination experience
Experience working in a team environment
Proficiency in Microsoft Office software (Word, Excel, Outlook)
Demonstrated excellent professional customer service and problem resolution skills
Excellent oral and written communication skills in English
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