Host Job at The Bay Club Company in Walnut Creek

Host/Hostess Position

This position is responsible for welcoming and seating guests in the restaurant, managing reservations and waitlists, and ensuring a smooth and pleasant guest experience from arrival to departure. The Host/Hostess plays a key role in setting the tone for hospitality and service.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one personwe are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Primary Job Functions

• Greet guests warmly and professionally as they enter the restaurant
• Manage reservations, waitlists, and guest flow
• Escort guests to their tables and provide menus
• Communicate wait times and accommodate special seating requests
• Maintain cleanliness and organization of the host stand and entry area
• Answer phone calls and assist with inquiries or reservations
• Collaborate with servers and management to ensure smooth service
• Understand and anticipate the needs of our members and guests
• Operate cash register, process payments through cash or credit card handling and/or member account charges
• Restaurant opening and/or closing duties, as required
• Maintain a clean, safe work environment according to State and Local food safety standards
• Understand and anticipate the needs of our members and guests; be attentive, listen carefully and follow through; provide exceptional customer service
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings