Host/Hostess Job at The Bay Club in Los Angeles
The Bay Club, Los Angeles, CA, United States
Host Position
The Host is responsible for creating a welcoming atmosphere and being the first point of contact for all guests. They play a key role in shaping the guest experience by efficiently managing seating, providing exceptional customer service, and assisting guest needs. This position requires multitasking, a positive attitude, and the ability to stay composed during busy service periods. The Host will work closely with servers, managers, and other staff to ensure smooth operations and seamless guest experience.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one personwe are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Primary Job Functions
Guest Reception & Seating
Greet guests promptly, professionally, and with a friendly attitude.
Escort guests to their tables and provide menus, explaining specials or wait times as necessary.
Provide accurate wait times and manage guest expectations, particularly during peak hours.
Reservation & Waitlist Management
Manage table availability and seating using a reservation platform.
Maintain an organized waitlist and coordinate seating to optimize table turnover.
Confirm, modify, and cancel reservations as needed via phone, email, or in-person requests.
Customer Service & Communication
Answer incoming calls in a courteous and helpful manner, providing information about the menu, hours, events, and promotions.
Resolve guest concerns with empathy and escalate to management when needed.
Coordinate closely with servers, bussers, and management to communicate special requests, large parties, and operational needs.
Host Station & Front Entry Maintenance
Keep the host stand clean, organized, and well-stocked with supplies (menus, reservation lists, etc.).
Ensure the entrance, lobby, and exterior of the restaurant remain clean, organized, and welcoming at all times.
Assist with duties such as folding napkins, menu upkeep, and restroom checks as needed.
The Host is responsible for creating a welcoming atmosphere and being the first point of contact for all guests. They play a key role in shaping the guest experience by efficiently managing seating, providing exceptional customer service, and assisting guest needs. This position requires multitasking, a positive attitude, and the ability to stay composed during busy service periods. The Host will work closely with servers, managers, and other staff to ensure smooth operations and seamless guest experience.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one personwe are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Primary Job Functions
Guest Reception & Seating
Greet guests promptly, professionally, and with a friendly attitude.
Escort guests to their tables and provide menus, explaining specials or wait times as necessary.
Provide accurate wait times and manage guest expectations, particularly during peak hours.
Reservation & Waitlist Management
Manage table availability and seating using a reservation platform.
Maintain an organized waitlist and coordinate seating to optimize table turnover.
Confirm, modify, and cancel reservations as needed via phone, email, or in-person requests.
Customer Service & Communication
Answer incoming calls in a courteous and helpful manner, providing information about the menu, hours, events, and promotions.
Resolve guest concerns with empathy and escalate to management when needed.
Coordinate closely with servers, bussers, and management to communicate special requests, large parties, and operational needs.
Host Station & Front Entry Maintenance
Keep the host stand clean, organized, and well-stocked with supplies (menus, reservation lists, etc.).
Ensure the entrance, lobby, and exterior of the restaurant remain clean, organized, and welcoming at all times.
Assist with duties such as folding napkins, menu upkeep, and restroom checks as needed.