Medical Appointment Clerk

Medical Appointment Clerk

ID

2026-24956

Category

Administrative - Administrative / Clerk

Facility

DOD / MTF - Nevada - Nellis Air Force Base

Job Description

Medical Appointment Clerk
Location:

Mike O'Callahan Military Medical Center (MOMMC), Nellis AFB - Las Vegas, NV
Schedule:

Monday-Friday | 8hour shifts between 0700-1900
Spectrum Healthcare has a POTENTIAL OPPORTUNITY for a Medical Appointment Clerk. Position Summary

The Medical Appointment Clerk provides administrative support to medical and dental clinics by coordinating appointments, updating patient information, and ensuring timely patient access to care. This position plays a key role in supporting healthcare providers, beneficiaries, and overall clinic operations.
Minimum RequirementsEducation

High School Diploma

(per Exhibit 5)

No equivalency substitutions permitted
Experience

Proficiency with Microsoft Word and Excel
Ability to read, write, speak, and understand English fluently
Strong communication and customer service skills
Ability to sit, stand, and walk for extended periods
Certifications / Licensure / Board Certification

None required beyond Basic Life Support if applicable
Citizenship

Must be a

U.S. Citizen
Key ResponsibilitiesAppointment Scheduling & Coordination

Schedule medical and dental appointments via phone, secure messaging, or other approved request methods in accordance with local guidelines.
Support Primary Care Manager (PCM) byname assignments and meet required accesstocare standards.
Maintain and update appointment schedules using government systems such as:

CHCS

(Composite Health Care System)
AHLTA
DENTRIX
MHS GENESIS

Eligibility Verification & Registration

Validate patient eligibility through the

Defense Eligibility Enrollment Reporting System (DEERS) .
Update and verify patient demographic information.
Register new patients (e.g., newborns) into the system when needed.
Patient Records & Schedule Maintenance

Keep accurate appointment logs and uptodate schedules.
Use system tools-including detail codes, appointment slot freezing, and TRICARE Online-to manage cancellations, rescheduling, and appointment availability.
Patient Communication

Contact patients or respond to secure messages to schedule, reschedule, or cancel appointments.
Assist with reminders, noshow notices, and cancellation/reschedule notifications (phone or written forms).
Create and deliver telephone consults (T-cons) to PCMs and nursing staff following established protocols.
Preferred Skills

Excellent communication and customer service abilities
Strong attention to detail and accuracy
Ability to follow standardized procedures
Experience in a medical, dental, or military clinic setting (preferred)
For More Information Contact:
Betty Fisk
betty_fisk@spectrumhealth.com
314-744-4130
Company Overview:
At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.

EOE / Disability / Vet
Location : Location

US-NV-Nellis AFB

Recruiter : Full Name: First Last

Betty Fisk

Direct phone number

314-744-4130

Recruiter : Email

betty_fisk@spectrumhealth.com