Collections Manager
Turn Up Talent, Fort Wayne, IN, United States
We are seeking a Collections Manager to oversee and enhance the firm’s accounts receivable and collections function within a professional services environment. This role will partner closely with attorneys and internal stakeholders to drive effective collection strategies, manage client account balances, and support timely resolution of outstanding invoices.
The ideal candidate brings a strong understanding of client-sensitive collections within a legal or professional services setting and is comfortable navigating complex billing structures and high-touch client relationships.
What You’ll Do
Manage the full lifecycle of collections across a portfolio of client accounts
Review and monitor accounts receivable aging, identifying and addressing delinquent balances
Partner directly with attorneys to support collection efforts and align on client communication strategies
Communicate with clients regarding outstanding invoices, payment status, and billing inquiries in a professional and client-focused manner
Investigate and resolve billing discrepancies in collaboration with billing and finance teams
Negotiate payment arrangements when appropriate while maintaining firm standards
Develop and implement strategies to improve collection effectiveness and reduce aged receivables
Prepare and distribute regular reporting on accounts receivable status and collection activity
Identify opportunities to improve processes and enhance overall efficiency
What You Bring
5+ years of experience in collections, accounts receivable, or revenue cycle management
Prior experience in a legal or professional services environment strongly preferred
Familiarity with attorney-client dynamics and high-touch client communication
Strong understanding of billing structures, invoicing, and collections processes
Excellent communication and negotiation skills with a professional, client-facing approach
Ability to manage sensitive situations with discretion and sound judgment
Strong analytical and organizational skills with attention to detail
How You’ll Make an Impact
Enhancing the effectiveness and consistency of the firm’s collections processes
Supporting attorneys in managing client relationships related to billing and payment
Contributing to timely resolution of outstanding balances while maintaining a high level of professionalism
Improving overall accounts receivable performance and operational efficiency
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The ideal candidate brings a strong understanding of client-sensitive collections within a legal or professional services setting and is comfortable navigating complex billing structures and high-touch client relationships.
What You’ll Do
Manage the full lifecycle of collections across a portfolio of client accounts
Review and monitor accounts receivable aging, identifying and addressing delinquent balances
Partner directly with attorneys to support collection efforts and align on client communication strategies
Communicate with clients regarding outstanding invoices, payment status, and billing inquiries in a professional and client-focused manner
Investigate and resolve billing discrepancies in collaboration with billing and finance teams
Negotiate payment arrangements when appropriate while maintaining firm standards
Develop and implement strategies to improve collection effectiveness and reduce aged receivables
Prepare and distribute regular reporting on accounts receivable status and collection activity
Identify opportunities to improve processes and enhance overall efficiency
What You Bring
5+ years of experience in collections, accounts receivable, or revenue cycle management
Prior experience in a legal or professional services environment strongly preferred
Familiarity with attorney-client dynamics and high-touch client communication
Strong understanding of billing structures, invoicing, and collections processes
Excellent communication and negotiation skills with a professional, client-facing approach
Ability to manage sensitive situations with discretion and sound judgment
Strong analytical and organizational skills with attention to detail
How You’ll Make an Impact
Enhancing the effectiveness and consistency of the firm’s collections processes
Supporting attorneys in managing client relationships related to billing and payment
Contributing to timely resolution of outstanding balances while maintaining a high level of professionalism
Improving overall accounts receivable performance and operational efficiency
#J-18808-Ljbffr