Branch Assistant Manager
PNC, Milford, OH, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Assistant Manager within PNC’s Retail Branch organization, you will be based in Milford, OH at the Milford Branch.
Job Description
Supports all aspects of branch operations, including individual and team performance. Builds a high‑performing team through the attraction, onboarding, coaching, and development of branch team members.
Leads through influence and impacts a broad range of ecosystem partners in an omni‑channel environment. Drives revenue and loyalty through proactive interactions with clients.
Manages, coaches, and executes a proactive client experience within an omni‑channel environment. Provides solutions and advice to improve client financial well‑being and leads effective problem resolution.
Manages the branded sales process to proactively achieve sales targets and customer loyalty, growing branch revenue through acquisition and share‑of‑wallet growth of consumer and business households.
Drives the employee experience. Responsible for acquiring and retaining talent through coaching and development. Coaches employees to achieve performance and activity expectations and assists in the performance management process.
Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures, exercising sound decision making to identify and mitigate potential risk.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Branch Banking Services
Coaching Others
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Retail Lending
Selling
Work Experience
Roles at this level typically require an associate’s or equivalent degree and related experience or product knowledge. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education
Associate’s Degree
Certifications
No required certifications.
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency
Base Salary: $53,000.00 – $72,000.00 (Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.)
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical and prescription drug coverage (with Health Savings Account feature), dental and vision options, life insurance for employees and spouses/children, short and long‑term disability protection, 401(k) with PNC match and additional retirement plans, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for select programs fully paid, and a robust wellness program with financial incentives.
Paid time off includes up to 11 paid holidays, 9 occasional absence days a year (unless otherwise required by law), 15 to 25 vacation days a year depending on career level, and additional days for years of service. Parental leave is available as well.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact
AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, job ID, and preferred method of contact.
Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
PNC fosters an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Assistant Manager within PNC’s Retail Branch organization, you will be based in Milford, OH at the Milford Branch.
Job Description
Supports all aspects of branch operations, including individual and team performance. Builds a high‑performing team through the attraction, onboarding, coaching, and development of branch team members.
Leads through influence and impacts a broad range of ecosystem partners in an omni‑channel environment. Drives revenue and loyalty through proactive interactions with clients.
Manages, coaches, and executes a proactive client experience within an omni‑channel environment. Provides solutions and advice to improve client financial well‑being and leads effective problem resolution.
Manages the branded sales process to proactively achieve sales targets and customer loyalty, growing branch revenue through acquisition and share‑of‑wallet growth of consumer and business households.
Drives the employee experience. Responsible for acquiring and retaining talent through coaching and development. Coaches employees to achieve performance and activity expectations and assists in the performance management process.
Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures, exercising sound decision making to identify and mitigate potential risk.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Branch Banking Services
Coaching Others
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Retail Lending
Selling
Work Experience
Roles at this level typically require an associate’s or equivalent degree and related experience or product knowledge. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education
Associate’s Degree
Certifications
No required certifications.
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency
Base Salary: $53,000.00 – $72,000.00 (Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.)
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical and prescription drug coverage (with Health Savings Account feature), dental and vision options, life insurance for employees and spouses/children, short and long‑term disability protection, 401(k) with PNC match and additional retirement plans, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for select programs fully paid, and a robust wellness program with financial incentives.
Paid time off includes up to 11 paid holidays, 9 occasional absence days a year (unless otherwise required by law), 15 to 25 vacation days a year depending on career level, and additional days for years of service. Parental leave is available as well.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact
AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, job ID, and preferred method of contact.
Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
PNC fosters an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr