Manager, Global People Solutions
The Trade Desk, Ventura, CA, United States
What you’ll do:
The Manager, Onboarding & Mid‑Lifecycle Processes leads the team responsible for new hire onboarding, internal transfers, job/manager changes, and other mid‑lifecycle employee transitions. You will own these processes end‑to‑end—designing workflows, ensuring timely execution, improving systems, and partnering closely with stakeholders and COEs. You will manage and develop a team, manage case volume, and drive innovation through ServiceNow Lifecycle Events and Workday process optimization. Your work will reduce manual touchpoints, strengthen quality, and improve the experience for employees and internal stakeholders. This role reports to the Director, Global People Solutions.
Leadership & Team Management
Lead and coach the Onboarding & Mid‑Lifecycle team to deliver consistent, high‑quality service.
Set clear expectations, manage performance, and develop team capability.
Build a culture of accountability, empathy, continuous learning, and operational excellence.
Oversee training, refreshers, SOP adoption, and knowledge transfer across the team, extending outside the region when needed.
Onboarding Process Ownership
Oversee and continuously refine the onboarding process—from pre‑onboarding tasks to new hire setup, documentation.
Ensure workflows are executed accurately, consistently, and in alignment with governance standards.
Partner with COEs and stakeholders to ensure workflows are compliant, complete, and reflect correct sequencing and partner involvement.
Leverage ServiceNow Lifecycle Events to automate and orchestrate onboarding actions.
Ensure Workday data accuracy for new hires.
Drive proactive communication to reduce confusion, prevent rework, and improve the end‑to‑end onboarding experience for employees and managers.
Be sensitive to global alignment when implementing any new regional processes.
Mid‑Lifecycle (Movement & Changes) Process Ownership
Oversee and optimize internal transfers, job changes, manager changes, and other lifecycle updates.
Reduce handoffs by designing clear, sequenced workflows that reflect upstream and downstream system dependencies.
Partner with the Sr. Manager, Process & Systems Governance to ensure updates to existing processes and new processes.
Be sensitive to global alignment when implementing any new regional processes.
Operational Excellence & Reporting
Establish, monitor and report team KPIs and SLAs (case volume, turnaround time, accuracy, NPS, error rates) and report trends to leadership.
Use data insights to identify bottlenecks, workload trends, and improvement opportunities across onboarding and transfers.
Support audit readiness and ensure consistent record‑keeping and adherence to regulatory requirements.
Cross‑Functional Partnership
Partner with the Sr. Manager, Process & Governance to maintain strong Workday + ServiceNow governance, data integrity, and process documentation.
Work with the Knowledge Base Manager and the ServiceNow Core team to improve self‑service options.
Partner with Centers of Excellence (TA, HRIS, Payroll, Benefits, IT, Workplace Services) to ensure lifecycle processes are connected, scalable, and efficient.
Act as the subject‑matter expert and escalation point for complex onboarding or movement cases.
Work closely with the ServiceNow Core Team to optimize guided workflows, automated communications, event sequencing, and reporting dashboards.
Who you are
5+ years of experience in HR Operations / Shared Services, with exposure to onboarding, transfers, or People Systems lifecycle work.
2+ years of experience leading teams or mentoring others in a global shared services environment.
Strong Workday and ServiceNow proficiency with an understanding of how lifecycle processes flow between systems.
Experience designing or improving HR processes with a focus on automation, employee experience, and data accuracy.
Excellent project management skills: able to define scope, manage timelines, minimize risk, and deliver outcomes.
Strong analytical capability with ability to translate data into insights and action (KPIs, SLA reporting, volume trends, cycle time metrics).
Strong communicator who can influence stakeholders across HR, Talent Acquisition, Benefits, and IT.
High integrity, confidentiality, and judgment—especially in sensitive lifecycle moments.
Commitment to building inclusive, empathetic, employee‑centered experiences.
Benefits and Compensation
The base salary range for this role is $85,300—$156,400 USD, with potential for variable incentives. Benefits include comprehensive healthcare (medical, dental, vision), retirement (401k with company match), disability and life insurance, well‑being programs, tuition reimbursement, parental leave, sick time (1 hour per 30 hours worked), vacation (up to 120 hours first year, 160 thereafter), 13 paid holidays, and a discounted Employee Stock Purchase Plan.
Equal Opportunity Employer
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
#J-18808-Ljbffr
The Manager, Onboarding & Mid‑Lifecycle Processes leads the team responsible for new hire onboarding, internal transfers, job/manager changes, and other mid‑lifecycle employee transitions. You will own these processes end‑to‑end—designing workflows, ensuring timely execution, improving systems, and partnering closely with stakeholders and COEs. You will manage and develop a team, manage case volume, and drive innovation through ServiceNow Lifecycle Events and Workday process optimization. Your work will reduce manual touchpoints, strengthen quality, and improve the experience for employees and internal stakeholders. This role reports to the Director, Global People Solutions.
Leadership & Team Management
Lead and coach the Onboarding & Mid‑Lifecycle team to deliver consistent, high‑quality service.
Set clear expectations, manage performance, and develop team capability.
Build a culture of accountability, empathy, continuous learning, and operational excellence.
Oversee training, refreshers, SOP adoption, and knowledge transfer across the team, extending outside the region when needed.
Onboarding Process Ownership
Oversee and continuously refine the onboarding process—from pre‑onboarding tasks to new hire setup, documentation.
Ensure workflows are executed accurately, consistently, and in alignment with governance standards.
Partner with COEs and stakeholders to ensure workflows are compliant, complete, and reflect correct sequencing and partner involvement.
Leverage ServiceNow Lifecycle Events to automate and orchestrate onboarding actions.
Ensure Workday data accuracy for new hires.
Drive proactive communication to reduce confusion, prevent rework, and improve the end‑to‑end onboarding experience for employees and managers.
Be sensitive to global alignment when implementing any new regional processes.
Mid‑Lifecycle (Movement & Changes) Process Ownership
Oversee and optimize internal transfers, job changes, manager changes, and other lifecycle updates.
Reduce handoffs by designing clear, sequenced workflows that reflect upstream and downstream system dependencies.
Partner with the Sr. Manager, Process & Systems Governance to ensure updates to existing processes and new processes.
Be sensitive to global alignment when implementing any new regional processes.
Operational Excellence & Reporting
Establish, monitor and report team KPIs and SLAs (case volume, turnaround time, accuracy, NPS, error rates) and report trends to leadership.
Use data insights to identify bottlenecks, workload trends, and improvement opportunities across onboarding and transfers.
Support audit readiness and ensure consistent record‑keeping and adherence to regulatory requirements.
Cross‑Functional Partnership
Partner with the Sr. Manager, Process & Governance to maintain strong Workday + ServiceNow governance, data integrity, and process documentation.
Work with the Knowledge Base Manager and the ServiceNow Core team to improve self‑service options.
Partner with Centers of Excellence (TA, HRIS, Payroll, Benefits, IT, Workplace Services) to ensure lifecycle processes are connected, scalable, and efficient.
Act as the subject‑matter expert and escalation point for complex onboarding or movement cases.
Work closely with the ServiceNow Core Team to optimize guided workflows, automated communications, event sequencing, and reporting dashboards.
Who you are
5+ years of experience in HR Operations / Shared Services, with exposure to onboarding, transfers, or People Systems lifecycle work.
2+ years of experience leading teams or mentoring others in a global shared services environment.
Strong Workday and ServiceNow proficiency with an understanding of how lifecycle processes flow between systems.
Experience designing or improving HR processes with a focus on automation, employee experience, and data accuracy.
Excellent project management skills: able to define scope, manage timelines, minimize risk, and deliver outcomes.
Strong analytical capability with ability to translate data into insights and action (KPIs, SLA reporting, volume trends, cycle time metrics).
Strong communicator who can influence stakeholders across HR, Talent Acquisition, Benefits, and IT.
High integrity, confidentiality, and judgment—especially in sensitive lifecycle moments.
Commitment to building inclusive, empathetic, employee‑centered experiences.
Benefits and Compensation
The base salary range for this role is $85,300—$156,400 USD, with potential for variable incentives. Benefits include comprehensive healthcare (medical, dental, vision), retirement (401k with company match), disability and life insurance, well‑being programs, tuition reimbursement, parental leave, sick time (1 hour per 30 hours worked), vacation (up to 120 hours first year, 160 thereafter), 13 paid holidays, and a discounted Employee Stock Purchase Plan.
Equal Opportunity Employer
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
#J-18808-Ljbffr