Senior Technical Account Manager, Microsegmentation - Mumbai
Akamai Technologies, Inc., Indiana, PA, United States
Role Overview
Are you excited to work with innovative security products?
Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?
Join Akamai's Enterprise Security Group and work with Guardicore!
Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.
Partner with the best
The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions.
Responsibilities
Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value
Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution
Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics
Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success
Maintaining operational excellence, managing key KPIs including Net and Gross Retention, NPS, and Customer Health
Working remotely with our customers, with the ability to travel on-site when required
Qualifications
Have 7+ years of relevant experience in Enterprise Networking, CyberSecurity, or DevOps, in a customer-facing role
Demonstrate a working knowledge of networking protocols, firewalls, and basic cybersecurity principles
Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)
Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers
Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies
Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)
Flexibility Program
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Benefits
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
#J-18808-Ljbffr
Are you excited to work with innovative security products?
Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?
Join Akamai's Enterprise Security Group and work with Guardicore!
Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.
Partner with the best
The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions.
Responsibilities
Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value
Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution
Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics
Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success
Maintaining operational excellence, managing key KPIs including Net and Gross Retention, NPS, and Customer Health
Working remotely with our customers, with the ability to travel on-site when required
Qualifications
Have 7+ years of relevant experience in Enterprise Networking, CyberSecurity, or DevOps, in a customer-facing role
Demonstrate a working knowledge of networking protocols, firewalls, and basic cybersecurity principles
Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)
Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers
Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies
Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)
Flexibility Program
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Benefits
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
#J-18808-Ljbffr