Concierge
RELATED, New York, NY, United States
Responsibilities
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and escalate as needed
Follow up with residents to ensure satisfaction
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Compensation
$22.33 $/hour (75% Union Rate)
Benefits
Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Qualifications
A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
Why You’ll Love It Here
You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.
Overview
Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.
At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.
Related is an Equal Opportunity Employer
For information about how we use your personal information, please review our Privacy Policy.
#J-18808-Ljbffr
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and escalate as needed
Follow up with residents to ensure satisfaction
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Compensation
$22.33 $/hour (75% Union Rate)
Benefits
Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Qualifications
A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
Why You’ll Love It Here
You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.
Overview
Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.
At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.
Related is an Equal Opportunity Employer
For information about how we use your personal information, please review our Privacy Policy.
#J-18808-Ljbffr