Operations Coordinator
Michigan State University College of Engineering, East Lansing, MI, United States
Position Summary
The Operations and Technical Coordinator is a professional position responsible for coordinating the day-to-day administrative and operational activities of assigned departments within the College of Arts & Letters. This role ensures efficient delivery of services, effective use of resources, and smooth execution of departmental operations in support of faculty, staff, students, and external partners. The position serves as a central liaison across departmental stakeholders and college functional units to coordinate workflows, manage logistics, and support operational processes. The coordinator evaluates operational needs, recommends process improvements, and implements systems and practices that enhance service delivery and organizational effectiveness. Technology responsibilities are integrated into the role to support departmental operations, including coordination of audiovisual resources, support for commonly used systems and tools, and facilitation of issue resolution in collaboration with college and university IT partners. This role requires strong organizational skills, sound judgment, and the ability to manage multiple priorities in a dynamic academic environment.
Key Responsibilities
Operations and Administrative Coordination
Coordinate day-to-day departmental operations and service delivery
Serve as primary point of contact for faculty, staff, students, and visitors
Manage scheduling, communications, and documentation processes
Maintain records, directories, and communication tools
Support committees, projects, and initiatives
Develop and maintain office procedures
Train and oversee student employees
Serve as liaison across departments
Events, Resources, and Facilities Coordination
Coordinate logistics for events, meetings, and programs
Manage space, equipment, and service needs
Support travel and reimbursement documentation
Track expenses and prepare financial documentation
Coordinate facilities requests and building communications
Maintain records related to space and equipment
Process Improvement and Systems Coordination
Analyze workflows and identify improvements
Implement tools and systems to improve operations
Maintain documentation and procedures
Monitor processes and recommend adjustments
Technology and Audiovisual Support
Support use of technology and AV systems
Provide guidance to users on common tools
Coordinate issue resolution with IT partners
Support technology for meetings and events
Assist with tools that enhance operations
Minimum Requirements
Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate’s degree in a business-related field or in business, administration, higher education administration, communications, or a related field; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to administrative operations, program coordination, office management, or related functions; or an equivalent combination of education and experience.
Desired Qualifications
Bachelor’s degree or equivalent experience
Experience coordinating operations or administrative processes
Ability to manage multiple priorities
Strong communication skills
Experience with productivity tools, such as Microsoft Office (Word, Excel, Outlook), Google Workspace, Qualtrics, and platforms that support scheduling, communication, event coordination, and task or project management (e.g., Teams, Zoom, Asana or similar tools).
Experience in higher education
Event coordination experience
Familiarity with university systems
Experience supporting technology or AV tools
Experience supervising student employees
Strong customer service orientation
Ability to coordinate operations and logistics
Strong organizational skills
Ability to analyze and improve processes
Strong collaboration and communication skills
Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
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The Operations and Technical Coordinator is a professional position responsible for coordinating the day-to-day administrative and operational activities of assigned departments within the College of Arts & Letters. This role ensures efficient delivery of services, effective use of resources, and smooth execution of departmental operations in support of faculty, staff, students, and external partners. The position serves as a central liaison across departmental stakeholders and college functional units to coordinate workflows, manage logistics, and support operational processes. The coordinator evaluates operational needs, recommends process improvements, and implements systems and practices that enhance service delivery and organizational effectiveness. Technology responsibilities are integrated into the role to support departmental operations, including coordination of audiovisual resources, support for commonly used systems and tools, and facilitation of issue resolution in collaboration with college and university IT partners. This role requires strong organizational skills, sound judgment, and the ability to manage multiple priorities in a dynamic academic environment.
Key Responsibilities
Operations and Administrative Coordination
Coordinate day-to-day departmental operations and service delivery
Serve as primary point of contact for faculty, staff, students, and visitors
Manage scheduling, communications, and documentation processes
Maintain records, directories, and communication tools
Support committees, projects, and initiatives
Develop and maintain office procedures
Train and oversee student employees
Serve as liaison across departments
Events, Resources, and Facilities Coordination
Coordinate logistics for events, meetings, and programs
Manage space, equipment, and service needs
Support travel and reimbursement documentation
Track expenses and prepare financial documentation
Coordinate facilities requests and building communications
Maintain records related to space and equipment
Process Improvement and Systems Coordination
Analyze workflows and identify improvements
Implement tools and systems to improve operations
Maintain documentation and procedures
Monitor processes and recommend adjustments
Technology and Audiovisual Support
Support use of technology and AV systems
Provide guidance to users on common tools
Coordinate issue resolution with IT partners
Support technology for meetings and events
Assist with tools that enhance operations
Minimum Requirements
Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate’s degree in a business-related field or in business, administration, higher education administration, communications, or a related field; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to administrative operations, program coordination, office management, or related functions; or an equivalent combination of education and experience.
Desired Qualifications
Bachelor’s degree or equivalent experience
Experience coordinating operations or administrative processes
Ability to manage multiple priorities
Strong communication skills
Experience with productivity tools, such as Microsoft Office (Word, Excel, Outlook), Google Workspace, Qualtrics, and platforms that support scheduling, communication, event coordination, and task or project management (e.g., Teams, Zoom, Asana or similar tools).
Experience in higher education
Event coordination experience
Familiarity with university systems
Experience supporting technology or AV tools
Experience supervising student employees
Strong customer service orientation
Ability to coordinate operations and logistics
Strong organizational skills
Ability to analyze and improve processes
Strong collaboration and communication skills
Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
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