Community Manager - Ascend at Arcadia
Greystar, Denver, CO, United States
JOB DESCRIPTION
This role manages the day‑to‑day operations of an assigned apartment community, overseeing the team, financial performance, leasing, resident satisfaction, maintenance, and the owner relationship to achieve established budgeted financial and operational goals while complying with all relevant laws and company policies.
RESPONSIBILITIES
Provide input into the development of the property budget by analyzing financial statements, marketing data, and operational reports.
Meet targeted revenues by setting rent rates, ensuring timely collection of rent and fees, making bank deposits, and preparing monthly financial status reports.
Approve invoices from vendors, contractors, and service providers, reconciling work completed, verifying certificates of insurance, coding charges to the appropriate chart of accounts, and coordinating communication among vendor, accounting, and owner as needed.
Control expenditures to stay within the approved budget, manage the petty cash fund, and maintain financial discipline.
Oversee the lease enforcement process: approve resident applications, negotiate rent discounts and lease renewals, conduct periodic apartment inspections, enforce proper notice requirements, execute evictions, and collect late fees and other lease‑based charges.
Gather, analyze, and interpret current market and economic trends that may impact the property; implement short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and by taking appropriate action to resolve service issues.
Conduct regular property inspections and take necessary action to maintain safety, cleanliness, and aesthetic standards for buildings, grounds, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and values.
Assist in managing the client/owner relationship by meeting with owners, providing property performance updates, and responding to owner requests as needed.
Complete various accounting, financial, administrative, and reporting tasks, and perform other duties as assigned.
(California only) Manage the lease process using the California Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
QUALIFICATIONS
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or a related field.
4–6 years of relevant experience demonstrating knowledge of property management, sales, marketing, customer service, financial record‑keeping, and team leadership.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict‑resolution, and customer‑service skills.
Detail‑oriented and self‑motivated, capable of working independently as well as collaboratively.
SPECIALIZED SKILLS
All required state and local licenses and/or certifications in place.
Valid driver’s license for golf‑cart operation and assurance that on‑site staff who drive also possess a valid license.
Proficiency in Internet, word processing, spreadsheets, and database management for report preparation.
Strong proficiency in property‑management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, evaluate, and oversee subordinate and maintenance personnel.
TRAVEL AND PHYSICAL DEMANDS
In addition to office work, the position requires frequent presence on the community grounds, including snow, dust, and other elements. The employee must be able to access all exterior and interior parts of the property, move up to 20 lbs independently and 50 lbs with assistance, and travel locally for tasks such as bank deposits, training, and outreach.
COMPENSATION
Corporate Positions: Base salary with potential eligibility for quarterly or annual bonus programs based on individual and company performance.
On‑Site Property Positions: Base salary with potential eligibility for weekly, monthly, and/or quarterly bonus programs.
BENEFITS
Competitive medical, dental, vision, disability, and life insurance; low or free employee‑only medical costs after 3 and 5 years of service.
Generous paid time off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays, plus a birthday off after 1 year of service; additional vacation accrues with tenure.
On‑site housing discount at Greystar‑managed communities (subject to availability).
6‑week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program, critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and related benefits.
Greystar will consider qualified applicants with arrest and conviction records.
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This role manages the day‑to‑day operations of an assigned apartment community, overseeing the team, financial performance, leasing, resident satisfaction, maintenance, and the owner relationship to achieve established budgeted financial and operational goals while complying with all relevant laws and company policies.
RESPONSIBILITIES
Provide input into the development of the property budget by analyzing financial statements, marketing data, and operational reports.
Meet targeted revenues by setting rent rates, ensuring timely collection of rent and fees, making bank deposits, and preparing monthly financial status reports.
Approve invoices from vendors, contractors, and service providers, reconciling work completed, verifying certificates of insurance, coding charges to the appropriate chart of accounts, and coordinating communication among vendor, accounting, and owner as needed.
Control expenditures to stay within the approved budget, manage the petty cash fund, and maintain financial discipline.
Oversee the lease enforcement process: approve resident applications, negotiate rent discounts and lease renewals, conduct periodic apartment inspections, enforce proper notice requirements, execute evictions, and collect late fees and other lease‑based charges.
Gather, analyze, and interpret current market and economic trends that may impact the property; implement short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and by taking appropriate action to resolve service issues.
Conduct regular property inspections and take necessary action to maintain safety, cleanliness, and aesthetic standards for buildings, grounds, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and values.
Assist in managing the client/owner relationship by meeting with owners, providing property performance updates, and responding to owner requests as needed.
Complete various accounting, financial, administrative, and reporting tasks, and perform other duties as assigned.
(California only) Manage the lease process using the California Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
QUALIFICATIONS
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or a related field.
4–6 years of relevant experience demonstrating knowledge of property management, sales, marketing, customer service, financial record‑keeping, and team leadership.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict‑resolution, and customer‑service skills.
Detail‑oriented and self‑motivated, capable of working independently as well as collaboratively.
SPECIALIZED SKILLS
All required state and local licenses and/or certifications in place.
Valid driver’s license for golf‑cart operation and assurance that on‑site staff who drive also possess a valid license.
Proficiency in Internet, word processing, spreadsheets, and database management for report preparation.
Strong proficiency in property‑management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, evaluate, and oversee subordinate and maintenance personnel.
TRAVEL AND PHYSICAL DEMANDS
In addition to office work, the position requires frequent presence on the community grounds, including snow, dust, and other elements. The employee must be able to access all exterior and interior parts of the property, move up to 20 lbs independently and 50 lbs with assistance, and travel locally for tasks such as bank deposits, training, and outreach.
COMPENSATION
Corporate Positions: Base salary with potential eligibility for quarterly or annual bonus programs based on individual and company performance.
On‑Site Property Positions: Base salary with potential eligibility for weekly, monthly, and/or quarterly bonus programs.
BENEFITS
Competitive medical, dental, vision, disability, and life insurance; low or free employee‑only medical costs after 3 and 5 years of service.
Generous paid time off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays, plus a birthday off after 1 year of service; additional vacation accrues with tenure.
On‑site housing discount at Greystar‑managed communities (subject to availability).
6‑week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program, critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and related benefits.
Greystar will consider qualified applicants with arrest and conviction records.
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