Community Manager - The Robinson
Greystar, Revere, MA, United States
Job Description Summary
Our Community Manager is responsible for the day‑to‑day operations of an assigned property, leading the team, managing resources, and achieving budgeted financial and operational goals while ensuring compliance with policies, Fair Housing, ADA, FCCA, and other applicable regulations.
Job Responsibilities
Provide input into budget development by analyzing financial statements, marketing data, and operational reports.
Meet targeted revenues by setting rent rates, collecting rent and fees, depositing funds, and preparing monthly financial status reports.
Approve vendor invoices by reconciling work performed, verifying certificates of insurance, coding charges, and coordinating communication.
Control expenditures to stay within budget while managing the petty cash fund.
Oversee lease enforcement: approve applications, discounts, renewal leases; conduct periodic inspections; follow notice requirements; evict residents and collect late fees as allowed.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and ensuring maintenance team compliance with service standards.
Conduct property inspections to maintain safety, cleanliness, and appearance standards.
Supervise staff: interview, hire, orient, train, and manage performance.
Assist in client/owner relationships: meet owners, conduct tours, provide updates, and respond to owner requests.
Complete accounting, financial, administrative, and other reports; perform additional duties as assigned.
For California only: manage lease process using the California‑specific Lease File Checklist.
Basic Knowledge & Qualifications
Bachelor’s degree in Business Management, Real Estate, or related field preferred.
4-6 years of relevant experience in property management, sales, marketing, and customer service, managing day‑to‑day operations, resolving complaints, maintaining financial records, increasing sales, and coordinating teams.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail‑oriented, self‑motivated, and capable of working independently, as a leader and as part of a team.
Specialized Skills
All required licenses and certifications per state and local jurisdictions.
Valid driver’s license to operate a golf cart and ensuring staff also have valid licenses.
Proficiency in internet, word processing, spreadsheets, and database management for reports and employment documents.
Strong proficiency with property‑management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills for hiring, leading, evaluating, and managing staff, including maintenance specialists.
Travel / Physical Demands
Work mainly in an office but may have frequent exposure to outdoor elements and hazardous conditions.
Physically access all interior and exterior parts of the property and amenities.
Push, pull, lift, carry, or maneuver up to 20 lbs independently and 50 lbs with assistance.
Routine local travel for bank deposits, training, outreach events, or other tasks required for daily responsibilities.
Compensation
The salary range for this position is $105,000 - $110,000.
Additional Compensation: Current Base plus eligibility for quarterly or annual bonus programs (corporate positions) or weekly, monthly, or quarterly bonus programs (onsite property positions).
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance; low employee medical costs for employee‑only coverage, with discounts after 3 and 5 years of service.
Generous Paid Time Off: all new hires start with 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays; birthday off after 1 year; additional vacation accrues with tenure.
On‑site team members benefit from an onsite housing discount at Greystar‑managed communities (subject to discount and unit availability).
6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Our Community Manager is responsible for the day‑to‑day operations of an assigned property, leading the team, managing resources, and achieving budgeted financial and operational goals while ensuring compliance with policies, Fair Housing, ADA, FCCA, and other applicable regulations.
Job Responsibilities
Provide input into budget development by analyzing financial statements, marketing data, and operational reports.
Meet targeted revenues by setting rent rates, collecting rent and fees, depositing funds, and preparing monthly financial status reports.
Approve vendor invoices by reconciling work performed, verifying certificates of insurance, coding charges, and coordinating communication.
Control expenditures to stay within budget while managing the petty cash fund.
Oversee lease enforcement: approve applications, discounts, renewal leases; conduct periodic inspections; follow notice requirements; evict residents and collect late fees as allowed.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and ensuring maintenance team compliance with service standards.
Conduct property inspections to maintain safety, cleanliness, and appearance standards.
Supervise staff: interview, hire, orient, train, and manage performance.
Assist in client/owner relationships: meet owners, conduct tours, provide updates, and respond to owner requests.
Complete accounting, financial, administrative, and other reports; perform additional duties as assigned.
For California only: manage lease process using the California‑specific Lease File Checklist.
Basic Knowledge & Qualifications
Bachelor’s degree in Business Management, Real Estate, or related field preferred.
4-6 years of relevant experience in property management, sales, marketing, and customer service, managing day‑to‑day operations, resolving complaints, maintaining financial records, increasing sales, and coordinating teams.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail‑oriented, self‑motivated, and capable of working independently, as a leader and as part of a team.
Specialized Skills
All required licenses and certifications per state and local jurisdictions.
Valid driver’s license to operate a golf cart and ensuring staff also have valid licenses.
Proficiency in internet, word processing, spreadsheets, and database management for reports and employment documents.
Strong proficiency with property‑management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills for hiring, leading, evaluating, and managing staff, including maintenance specialists.
Travel / Physical Demands
Work mainly in an office but may have frequent exposure to outdoor elements and hazardous conditions.
Physically access all interior and exterior parts of the property and amenities.
Push, pull, lift, carry, or maneuver up to 20 lbs independently and 50 lbs with assistance.
Routine local travel for bank deposits, training, outreach events, or other tasks required for daily responsibilities.
Compensation
The salary range for this position is $105,000 - $110,000.
Additional Compensation: Current Base plus eligibility for quarterly or annual bonus programs (corporate positions) or weekly, monthly, or quarterly bonus programs (onsite property positions).
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance; low employee medical costs for employee‑only coverage, with discounts after 3 and 5 years of service.
Generous Paid Time Off: all new hires start with 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays; birthday off after 1 year; additional vacation accrues with tenure.
On‑site team members benefit from an onsite housing discount at Greystar‑managed communities (subject to discount and unit availability).
6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr