Customer Service Representative - Logistics
American Shipping Company, Schaumburg, IL, United States
Position Summary
Customer Service Representative – Logistics
We are seeking a motivated and detail-oriented Customer Service Representative to join our team.
In this role, you will be the primary point of contact for customers, ensuring timely communication, accurate shipment updates, and resolution of service issues. You will work closely with operations, carriers, and internal teams to support seamless freight movement across domestic and international shipments.
Key Responsibilities
Serve as the primary contact for customers regarding shipment status, inquiries, and issue resolution
Provide proactive updates on shipments, delays, and exceptions
Coordinate with operations, carriers, and vendors to ensure on-time delivery
Enter, track, and update shipment information in the company system accurately
Handle customer complaints or service issues with professionalism and urgency
Prepare and send shipping documentation as required
Support pricing requests, quotes, and order processing
Maintain strong customer relationships and ensure high service satisfaction
Escalate operational issues when necessary and follow through to resolution
Assist in tracking performance metrics and service level reporting
Qualifications
Previous experience in customer service, preferably in logistics, freight forwarding, or supply chain (preferred but not required)
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
High attention to detail and strong organizational skills
Proficiency with Microsoft Office and data entry systems
Problem-solving mindset and ability to work under pressure
Team-oriented with a customer-first attitude
Preferred Skills
Knowledge of domestic and international shipping processes (ocean/air/ground)
Experience with transportation management systems (TMS) or freight software
Familiarity with import/export documentation
current knowledge of customs regulations through continuous education and training.
Compensation and Benefits
Competitive salary and performance-based bonus
Professional development and continuing education support
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Customer Service Representative – Logistics
We are seeking a motivated and detail-oriented Customer Service Representative to join our team.
In this role, you will be the primary point of contact for customers, ensuring timely communication, accurate shipment updates, and resolution of service issues. You will work closely with operations, carriers, and internal teams to support seamless freight movement across domestic and international shipments.
Key Responsibilities
Serve as the primary contact for customers regarding shipment status, inquiries, and issue resolution
Provide proactive updates on shipments, delays, and exceptions
Coordinate with operations, carriers, and vendors to ensure on-time delivery
Enter, track, and update shipment information in the company system accurately
Handle customer complaints or service issues with professionalism and urgency
Prepare and send shipping documentation as required
Support pricing requests, quotes, and order processing
Maintain strong customer relationships and ensure high service satisfaction
Escalate operational issues when necessary and follow through to resolution
Assist in tracking performance metrics and service level reporting
Qualifications
Previous experience in customer service, preferably in logistics, freight forwarding, or supply chain (preferred but not required)
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
High attention to detail and strong organizational skills
Proficiency with Microsoft Office and data entry systems
Problem-solving mindset and ability to work under pressure
Team-oriented with a customer-first attitude
Preferred Skills
Knowledge of domestic and international shipping processes (ocean/air/ground)
Experience with transportation management systems (TMS) or freight software
Familiarity with import/export documentation
current knowledge of customs regulations through continuous education and training.
Compensation and Benefits
Competitive salary and performance-based bonus
Professional development and continuing education support
#J-18808-Ljbffr