Dispatcher
LiftPower, Savannah, GA, United States
Dispatcher
Savannah, GA
With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.
Primary Duties and Responsibilities:
Receive and process all incoming customer calls for service
Open work orders upon receipt of each call
Dispatch road jobs efficiently
Maintain Crown E-Order Board and update service channel regularly as needed
Utilize the SoftBase dispatch system to its full capacity
Review all work order header information for accuracy
Assist technicians as needed
Print PM due reports, schedule PMs, and update PM module
Coordinate all field campaign completion
Manage all Lift Power vehicle PMs
Coordinate service with third party vendors
Assist in shop job coordination
Open and process POs and receipts for sublet, van maintenance, and shop supplies
Education and Experience Requirements:
Strong Microsoft Office skills
Skills Required:
Strong written and verbal communications skills
Strong data entry abilities
Customer service experience with multiple phone lines/ incoming calls
Organized and detail oriented
Strong decision-making skills
Ability to work on multiple tasks at one time
Administrative abilities (typing, filing, etc)
Strong Microsoft Office skills
Ability to work well in a team environment; works well with others to serve external and internal customers
Safety oriented
Dispatch experience preferred
Savannah, GA
With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.
Primary Duties and Responsibilities:
Receive and process all incoming customer calls for service
Open work orders upon receipt of each call
Dispatch road jobs efficiently
Maintain Crown E-Order Board and update service channel regularly as needed
Utilize the SoftBase dispatch system to its full capacity
Review all work order header information for accuracy
Assist technicians as needed
Print PM due reports, schedule PMs, and update PM module
Coordinate all field campaign completion
Manage all Lift Power vehicle PMs
Coordinate service with third party vendors
Assist in shop job coordination
Open and process POs and receipts for sublet, van maintenance, and shop supplies
Education and Experience Requirements:
Strong Microsoft Office skills
Skills Required:
Strong written and verbal communications skills
Strong data entry abilities
Customer service experience with multiple phone lines/ incoming calls
Organized and detail oriented
Strong decision-making skills
Ability to work on multiple tasks at one time
Administrative abilities (typing, filing, etc)
Strong Microsoft Office skills
Ability to work well in a team environment; works well with others to serve external and internal customers
Safety oriented
Dispatch experience preferred