IT Business Analyst: Public Safety
City of Fredericksburg, Virginia, Fredericksburg, VA, United States
IT Business Analyst
Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks. Remote work is not an option for this position during the first year.
Key Responsibilities:
Helping configure, support, and troubleshoot essential public safety applications such as Computer Aided-Dispatch (CAD), and Records Management Systems (RMS), Mobile and in-car applications and Next-Generation 911 (NG911)
Gaining a clear understanding of Police, Fire/EMS, and Dispatch workflows operate and aligning systems to better support operational needs
Building reports and basic queries to support state and federal reporting
Assisting and coordinating system upgrades, testing, and user training
Working with vendors and end users to resolve issues and improve system performance
Creating documentation, user guides, and training materials
Identify and implement operational and technological enhancements
Manage small projects
Participate in larger technology initiatives
Collaborate with personnel and agencies, exercising initiative and independent judgment
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
One (1) year of experience in software configuration, application support, or related IT operations.
Or an equivalent combination of education and experience.
Ability to pass a Police background investigation.
Valid Commonwealth of Virginia driver's license.
Strong communication skills for technical and non-technical audiences.
Helpful (but not required):
Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
Familiarity with public safety technology and cyber security standards.
Note: Because these systems support emergency response, this position may occasionally work during adverse weather or when City offices are closed. CJIS and HIPAA training provided. If you are ready to take on a rewarding role in a dynamic environment, apply today! The City of Fredericksburg provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks. Remote work is not an option for this position during the first year.
Key Responsibilities:
Helping configure, support, and troubleshoot essential public safety applications such as Computer Aided-Dispatch (CAD), and Records Management Systems (RMS), Mobile and in-car applications and Next-Generation 911 (NG911)
Gaining a clear understanding of Police, Fire/EMS, and Dispatch workflows operate and aligning systems to better support operational needs
Building reports and basic queries to support state and federal reporting
Assisting and coordinating system upgrades, testing, and user training
Working with vendors and end users to resolve issues and improve system performance
Creating documentation, user guides, and training materials
Identify and implement operational and technological enhancements
Manage small projects
Participate in larger technology initiatives
Collaborate with personnel and agencies, exercising initiative and independent judgment
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
One (1) year of experience in software configuration, application support, or related IT operations.
Or an equivalent combination of education and experience.
Ability to pass a Police background investigation.
Valid Commonwealth of Virginia driver's license.
Strong communication skills for technical and non-technical audiences.
Helpful (but not required):
Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
Familiarity with public safety technology and cyber security standards.
Note: Because these systems support emergency response, this position may occasionally work during adverse weather or when City offices are closed. CJIS and HIPAA training provided. If you are ready to take on a rewarding role in a dynamic environment, apply today! The City of Fredericksburg provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.