Appeals Supervisor - State Program Administrator Supervisor Senior
Minnesota Department of Employment and Economic Development, Saint Paul, MN, United States
Position Details
Working Title: Appeals Supervisor
Job Class: State Program Administrator, Supervisor Senior
Job ID: 93795
Location: St. Paul
Telework Eligible: Yes, may be eligible for some telework
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Hiring Agency: Department of Employment and Economic Development / MMA
Division/Unit: Paid Family and Medical Leave
Work Shift: Day Shift, 8:00 AM – 4:30 PM (Monday – Friday)
Salary Range: $30.55 – $44.24 hourly; $63,788 – $92,373 annually
FLSA Status: Exempt – Executive
Bargaining Unit/Union: 216 – Middle Management Association / MMA
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Position Purpose
The Paid Leave Appeals Unit accepts, processes, and decides appeals by applicants and employees under Minnesota Statutes, Chapter 268B. This role supervises Legal Analysts and Administrative Specialists, overseeing workload, process improvement, and cross‑unit coordination to ensure consistency, quality, and timeliness across Appeals work products. The supervisor leads continuous improvement efforts, training, and implementation initiatives while serving as a liaison with other Paid Leave units.
Key Responsibilities
Supervision and performance management: supervise daily work of Legal Analysts and Administrative Specialists, provide regular feedback and coaching, complete performance reviews, and participate in recruitment of new staff.
Process management and continuous improvement: monitor case management and administrative processes, identify gaps, lead process development and updating to ensure harmonization across the Appeals unit, and partner with other Paid Leave units to maintain consistency.
Workload coordination and operational oversight: monitor case volume, review and reassign workload, and monitor productivity for intake, hearing preparation, decision drafting, and other Appeals unit functions.
Cross‑unit collaboration and implementation: liaise with other Paid Leave units to ensure timely responses to stakeholders, coordinate implementation initiatives, and translate decisions into actionable workflows.
Training coordination and instructional support: identify training needs, collaborate with Learning Solutions Manager and Appeals managers to develop and deliver training for onboarding and continuous skill development.
Minimum Qualifications
Two (2) years of experience in a leadership role overseeing core transactional business processes, including managing teams to meet productivity, quality, and performance goals.
Preferred Qualifications
Experience with cross‑functional collaboration to design intake/triage processes, create, document, and improve workflows and handoffs, and implement quality controls.
Ability to communicate effectively to align with leadership direction and incorporate constructive feedback into workflow improvements and staff supervision.
Ability to adapt rapidly to evolving priorities, phased rollouts, and iterative process improvements.
Ability to triage competing requests from internal and external stakeholders, delegate workload demands, and maintain consistent and effective communication with affected parties.
Ability to coach, develop, and evaluate staff; set clear expectations, manage performance, and foster accountability.
Ability to develop a measurement plan with clear metrics to accurately depict the health of processes and direct attention to top priorities.
Experience with government benefits and health laws and regulations, such as FMLA, ADA, Workers’ Compensation, Social Security Disability, and Human Services programs.
Experience implementing or improving customer service models for high‑volume, time‑sensitive legal/administrative operations.
Experience working with Salesforce reporting/dashboards; basic familiarity with objects, relationships, and permissions.
Experience working with Microsoft Lists/SharePoint customization and Power Automate for workflow.
Experience working with Power BI reporting and dashboards.
Experience working with Microsoft Excel.
Experience working effectively with others from diverse backgrounds and cultures.
Additional Requirements
Background check including criminal background check, employment records check (current and former State employees only), employment reference check, conflict of interest review, and driver’s license and records check.
Applicants must be legally authorized to work in the U.S.; the Department will not sponsor work visas.
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low‑cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
Tax‑free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well‑being
Support to help you reach your career goals
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (eligible positions only)
Employee Assistance Program (EAP) for work/life support: voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance.
Common sources of stress addressed by EAP: mental health, relationship challenges, grief and loss, finances, and legal issues.
Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, gender expression, marital status, familial status, age, sexual orientation, veteran status, disability, or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations for employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, please contact the Careers Help Desk at 651‑259‑3637 or email careers@state.mn.us and let us know the support you need.
Veterans
To be considered with Veteran’s Status, you must indicate this on your application and submit a copy of your DD‑214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date. Recent Separated Veterans (RSV) and Certain Disabled Veterans receive additional consideration under state legislation.
#J-18808-Ljbffr
Working Title: Appeals Supervisor
Job Class: State Program Administrator, Supervisor Senior
Job ID: 93795
Location: St. Paul
Telework Eligible: Yes, may be eligible for some telework
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Hiring Agency: Department of Employment and Economic Development / MMA
Division/Unit: Paid Family and Medical Leave
Work Shift: Day Shift, 8:00 AM – 4:30 PM (Monday – Friday)
Salary Range: $30.55 – $44.24 hourly; $63,788 – $92,373 annually
FLSA Status: Exempt – Executive
Bargaining Unit/Union: 216 – Middle Management Association / MMA
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Position Purpose
The Paid Leave Appeals Unit accepts, processes, and decides appeals by applicants and employees under Minnesota Statutes, Chapter 268B. This role supervises Legal Analysts and Administrative Specialists, overseeing workload, process improvement, and cross‑unit coordination to ensure consistency, quality, and timeliness across Appeals work products. The supervisor leads continuous improvement efforts, training, and implementation initiatives while serving as a liaison with other Paid Leave units.
Key Responsibilities
Supervision and performance management: supervise daily work of Legal Analysts and Administrative Specialists, provide regular feedback and coaching, complete performance reviews, and participate in recruitment of new staff.
Process management and continuous improvement: monitor case management and administrative processes, identify gaps, lead process development and updating to ensure harmonization across the Appeals unit, and partner with other Paid Leave units to maintain consistency.
Workload coordination and operational oversight: monitor case volume, review and reassign workload, and monitor productivity for intake, hearing preparation, decision drafting, and other Appeals unit functions.
Cross‑unit collaboration and implementation: liaise with other Paid Leave units to ensure timely responses to stakeholders, coordinate implementation initiatives, and translate decisions into actionable workflows.
Training coordination and instructional support: identify training needs, collaborate with Learning Solutions Manager and Appeals managers to develop and deliver training for onboarding and continuous skill development.
Minimum Qualifications
Two (2) years of experience in a leadership role overseeing core transactional business processes, including managing teams to meet productivity, quality, and performance goals.
Preferred Qualifications
Experience with cross‑functional collaboration to design intake/triage processes, create, document, and improve workflows and handoffs, and implement quality controls.
Ability to communicate effectively to align with leadership direction and incorporate constructive feedback into workflow improvements and staff supervision.
Ability to adapt rapidly to evolving priorities, phased rollouts, and iterative process improvements.
Ability to triage competing requests from internal and external stakeholders, delegate workload demands, and maintain consistent and effective communication with affected parties.
Ability to coach, develop, and evaluate staff; set clear expectations, manage performance, and foster accountability.
Ability to develop a measurement plan with clear metrics to accurately depict the health of processes and direct attention to top priorities.
Experience with government benefits and health laws and regulations, such as FMLA, ADA, Workers’ Compensation, Social Security Disability, and Human Services programs.
Experience implementing or improving customer service models for high‑volume, time‑sensitive legal/administrative operations.
Experience working with Salesforce reporting/dashboards; basic familiarity with objects, relationships, and permissions.
Experience working with Microsoft Lists/SharePoint customization and Power Automate for workflow.
Experience working with Power BI reporting and dashboards.
Experience working with Microsoft Excel.
Experience working effectively with others from diverse backgrounds and cultures.
Additional Requirements
Background check including criminal background check, employment records check (current and former State employees only), employment reference check, conflict of interest review, and driver’s license and records check.
Applicants must be legally authorized to work in the U.S.; the Department will not sponsor work visas.
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low‑cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
Tax‑free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well‑being
Support to help you reach your career goals
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (eligible positions only)
Employee Assistance Program (EAP) for work/life support: voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance.
Common sources of stress addressed by EAP: mental health, relationship challenges, grief and loss, finances, and legal issues.
Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, gender expression, marital status, familial status, age, sexual orientation, veteran status, disability, or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations for employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, please contact the Careers Help Desk at 651‑259‑3637 or email careers@state.mn.us and let us know the support you need.
Veterans
To be considered with Veteran’s Status, you must indicate this on your application and submit a copy of your DD‑214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date. Recent Separated Veterans (RSV) and Certain Disabled Veterans receive additional consideration under state legislation.
#J-18808-Ljbffr