Behavioral Health Intake Coordinator
Nationwide Children's Hospital, Columbus, OH, United States
Job Description Summary
Coordinates and assists in the provision of Behavioral Health resources and services to clients.
Essential Functions
Assists families in determining needed resources and services through a screening and triage process.
Answers questions and concerns of families and provides service referrals and scheduling.
Gathers referral and pre-admission information and completes all pre-admission data entry.
Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
Utilizes Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
Maintains confidentiality of all clinical and administrative information consistent with agency policy.
Education Requirement
Bachelor’s Degree in psychology, social work or related field, required.
Licensure Requirement
(not specified)
Certifications
(not specified)
Skills
Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
Proficiency with EPIC and the NCHBH system, preferred.
Experience
Behavioral health or customer service experience, required.
Physical Requirements
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Standing, Walking
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far
ear, Sitting
Additional Physical Requirements Performed But Not Listed Above
(not specified)
EEO M/F/Disability/Vet
#J-18808-Ljbffr
Coordinates and assists in the provision of Behavioral Health resources and services to clients.
Essential Functions
Assists families in determining needed resources and services through a screening and triage process.
Answers questions and concerns of families and provides service referrals and scheduling.
Gathers referral and pre-admission information and completes all pre-admission data entry.
Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
Utilizes Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
Maintains confidentiality of all clinical and administrative information consistent with agency policy.
Education Requirement
Bachelor’s Degree in psychology, social work or related field, required.
Licensure Requirement
(not specified)
Certifications
(not specified)
Skills
Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
Proficiency with EPIC and the NCHBH system, preferred.
Experience
Behavioral health or customer service experience, required.
Physical Requirements
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Standing, Walking
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far
ear, Sitting
Additional Physical Requirements Performed But Not Listed Above
(not specified)
EEO M/F/Disability/Vet
#J-18808-Ljbffr