Clinical Manager, RN
Intuitive Health, Charleston, SC, United States
About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
About MUSC Health
MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they’re making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
Job Description
The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuous improvement, and is patient centric.
Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
In coordination with the Hospital, recruit and manage the onboarding of clinical staff
Provide initial and on‑going training and education for clinical staff
In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
Scheduling of clinical staff
In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
Provide ongoing leadership training and mentoring to clinical staff
Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
Provide quarterly reporting on performance measures applicable to the site
Serve as cultural champion for non‑physician clinical employees
Participate in regulatory and accreditation preparedness and survey process
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions
Encourage a work environment that is friendly and respectful
Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters
Participate in applicable committees as requested
Qualifications
BSN or MSN Required: MSN strongly preferred
Active RN license in the state of practice required
Minimum of 5 years of experience in nursing
Minimum of 2 years of experience in management or charge nurse experience within the emergency department
Unrestricted registered nursing license
Current ACLS certification
Current PALS or ENPC certification
Patient/Client Focus
Ethical Conduct
Leadership
Personal Effectiveness/Credibility
Thoroughness
Time Management
Strong, clear, and precise verbal and written communication skills
Strong relationship management skills
Ability to work collaboratively across multiple organizations
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching.
Work Environment
This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.
Additional Information
Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.
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Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
About MUSC Health
MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they’re making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
Job Description
The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuous improvement, and is patient centric.
Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
In coordination with the Hospital, recruit and manage the onboarding of clinical staff
Provide initial and on‑going training and education for clinical staff
In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
Scheduling of clinical staff
In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
Provide ongoing leadership training and mentoring to clinical staff
Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
Provide quarterly reporting on performance measures applicable to the site
Serve as cultural champion for non‑physician clinical employees
Participate in regulatory and accreditation preparedness and survey process
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions
Encourage a work environment that is friendly and respectful
Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters
Participate in applicable committees as requested
Qualifications
BSN or MSN Required: MSN strongly preferred
Active RN license in the state of practice required
Minimum of 5 years of experience in nursing
Minimum of 2 years of experience in management or charge nurse experience within the emergency department
Unrestricted registered nursing license
Current ACLS certification
Current PALS or ENPC certification
Patient/Client Focus
Ethical Conduct
Leadership
Personal Effectiveness/Credibility
Thoroughness
Time Management
Strong, clear, and precise verbal and written communication skills
Strong relationship management skills
Ability to work collaboratively across multiple organizations
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching.
Work Environment
This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.
Additional Information
Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.
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