Customer Service Aide (Community Liaison) - Austin Town Hall
The Chicago Park District, Chicago, IL, United States
Job Description
TITLE:
Customer Service Aide - Community Liaison
CHARACTERISTICS OF THE CLASS:
Under supervision, provides friendly and efficient customer service for park patrons, serves as an information resource for visitors and community members, and supports a welcoming, safe, and orderly park environment. Performs related duties as required.
EXAMPLES OF DUTIES:
Serves as a visible, welcoming presence at the front desk, lobby, outdoor spaces, and pool areas.
Greets visitors and serves as an information resource for patrons and park users.
Explains park programs and schedules and directs individuals to appropriate program areas.
Registers patrons for programs and classes.
Maintains records and files for class and program registration, attendance, and other information necessary for park management.
Answers the telephone in a courteous and professional manner.
Directs calls to appropriate person and takes messages for staff involved in class and program service delivery.
Conducts tours of the facility.
Provides park information to community members, partner organizations, rental groups, and visitors.
Supports park staff in welcoming and assisting community members and relays community concerns and questions to park leadership, as appropriate.
Reports safety concerns, hazards, rule violations, unusual circumstances, and other issues affecting patrons or park operations to park leadership or appropriate personnel.
Recognizes emergency indicators such as threats of violence, medical crisis or criminal activity, and promptly contacts emergency services and follows established reporting guidelines.
Maintains knowledge of park district safety protocols, including when to elevate non-emergency concerns to park leadership or appropriate personnel.
Maintains awareness of park and program areas to help support a positive experience for all visitors by noting and reporting conditions that may affect visitor safety, comfort, or enjoyment.
MINIMUM QUALIFICATIONS:
Training and Experience:
Graduation from High School, or an equivalent GED.
Knowledge, Skills and Abilities:
Ability to communicate effectively.
Well-developed social and telephone skills.
Customer service and the ability to relate well with others at all times while on duty.
Ability to learn and accurately convey program and related information.
Ability to use good judgment and discretion.
Knowledge of surrounding community sufficient to assist patrons, answer questions, and elevate concerns appropriately.
SEIU-Local 73 EEO: Administrative Support FLSA: Non-Exempt
TITLE:
Customer Service Aide - Community Liaison
CHARACTERISTICS OF THE CLASS:
Under supervision, provides friendly and efficient customer service for park patrons, serves as an information resource for visitors and community members, and supports a welcoming, safe, and orderly park environment. Performs related duties as required.
EXAMPLES OF DUTIES:
Serves as a visible, welcoming presence at the front desk, lobby, outdoor spaces, and pool areas.
Greets visitors and serves as an information resource for patrons and park users.
Explains park programs and schedules and directs individuals to appropriate program areas.
Registers patrons for programs and classes.
Maintains records and files for class and program registration, attendance, and other information necessary for park management.
Answers the telephone in a courteous and professional manner.
Directs calls to appropriate person and takes messages for staff involved in class and program service delivery.
Conducts tours of the facility.
Provides park information to community members, partner organizations, rental groups, and visitors.
Supports park staff in welcoming and assisting community members and relays community concerns and questions to park leadership, as appropriate.
Reports safety concerns, hazards, rule violations, unusual circumstances, and other issues affecting patrons or park operations to park leadership or appropriate personnel.
Recognizes emergency indicators such as threats of violence, medical crisis or criminal activity, and promptly contacts emergency services and follows established reporting guidelines.
Maintains knowledge of park district safety protocols, including when to elevate non-emergency concerns to park leadership or appropriate personnel.
Maintains awareness of park and program areas to help support a positive experience for all visitors by noting and reporting conditions that may affect visitor safety, comfort, or enjoyment.
MINIMUM QUALIFICATIONS:
Training and Experience:
Graduation from High School, or an equivalent GED.
Knowledge, Skills and Abilities:
Ability to communicate effectively.
Well-developed social and telephone skills.
Customer service and the ability to relate well with others at all times while on duty.
Ability to learn and accurately convey program and related information.
Ability to use good judgment and discretion.
Knowledge of surrounding community sufficient to assist patrons, answer questions, and elevate concerns appropriately.
SEIU-Local 73 EEO: Administrative Support FLSA: Non-Exempt