Adventureland Park - Guest Experience Agent - Host Housing
Herschend Corp., Altoona, IA, United States
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The service driven Guest Experience Agent in Host Housing provides courteous, prompt service to our Host residents by answering phones, checking Hosts in/out, and interacting with Hosts in a friendly and professional manner to create a memorable experience.
We are currently looking for a:
Adventureland Park - Guest Experience Agent - Host Housing
Roles & Responsibilities:
Greet and interact with residents in a warm, friendly, fun, and professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
Ensure a smooth check-in and check-out process for guests
Deliver guest amenities as requested (if applicable)
Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture, and vacuuming
Demonstrate a working knowledge of all services and facilities of the property
Comply with all standard operating procedures
Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
Provide residents with insightful information about other nearby parks and properties
Promptly escalate any maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership
Education and Experience:
High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
1+ year of previous hospitality or front desk experience a plus, but not required
Language:
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment, such as PC, software, and copier
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
Ability to stand in place for long periods of time
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds
Working Conditions:
This role will be based in an indoor lodging setting, predominantly at the front desk
Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions and may need to reprioritize activities
Subject to constant repetitive motion
Working at Adventurelandis about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a AdventurelandHost, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Team member benefits:
Adventureland Perks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventurelandand select parks on your days off
Invitations to exclusive company-sponsored Host events throughout the season
We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than AdventurelandApply today!
Do not miss the chance to spark your career now!
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The service driven Guest Experience Agent in Host Housing provides courteous, prompt service to our Host residents by answering phones, checking Hosts in/out, and interacting with Hosts in a friendly and professional manner to create a memorable experience.
We are currently looking for a:
Adventureland Park - Guest Experience Agent - Host Housing
Roles & Responsibilities:
Greet and interact with residents in a warm, friendly, fun, and professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
Ensure a smooth check-in and check-out process for guests
Deliver guest amenities as requested (if applicable)
Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture, and vacuuming
Demonstrate a working knowledge of all services and facilities of the property
Comply with all standard operating procedures
Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
Provide residents with insightful information about other nearby parks and properties
Promptly escalate any maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership
Education and Experience:
High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
1+ year of previous hospitality or front desk experience a plus, but not required
Language:
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment, such as PC, software, and copier
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
Ability to stand in place for long periods of time
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds
Working Conditions:
This role will be based in an indoor lodging setting, predominantly at the front desk
Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions and may need to reprioritize activities
Subject to constant repetitive motion
Working at Adventurelandis about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a AdventurelandHost, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Team member benefits:
Adventureland Perks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Adventurelandand select parks on your days off
Invitations to exclusive company-sponsored Host events throughout the season
We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than AdventurelandApply today!
Do not miss the chance to spark your career now!