Story Land - Guest Experience Supervisor (Seasonal)
Kennywood Park, Glen, NH, United States
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.
The Guest Experience Supervisor is tasked with overseeing the operations for admissions, parking, ticket and pass processing, guest relations, and any other associated areas. In addition to managing and motivating a large number of team members, this position will interact with guests on a daily basis to ensure maximum satisfaction.
The ideal candidate will embrace being an ambassador for the park and the brand, by delivering ultimate guest satisfaction, expert knowledge, trusted leadership and financial responsibility throughout all assigned operations.
Story Land - Guest Experience Supervisor (Seasonal)
Roles & Responsibilities
Supervisory Duties
Supervise the daily operations of the Guest Experience team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land’s core values
Act as an approachable mentor and coach to all assigned hosts
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Departmental Duties
Delight the guests with exceptional customer service and a guest‑centric approach
Oversee guest arrival process including parking fee transactions, in‑park ticket sales, season pass processing and turnstiles
Ensure compliance with all PCI related standards, policies and procedures, oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels
Interact with guests on a face‑to‑face basis, asking for feedback, and promptly addressing concerns.
Ensure tickets and products are setup correctly within POS and Inventory system in Workday
Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
Ensure that all team members are enforcing park entrance and exit policies
Immediately report security, safety, or maintenance concerns to the proper channels
Promptly notify the security team or the operator of host and guest injuries or emergencies
Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations
All other duties assigned by leadership
Education & Experience
High School Diploma or equivalent preferred
1-2 years of work experience in a similar role
1+ years of previous supervisory experience a plus
Previous amusement park, theme park, or waterpark experience highly desired but not required
Language
Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to work hours that extend between 9am to 6pm
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to speak with guests directly while maintaining a high degree of professionalism
Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem‑solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point.
Physical Requirements
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions
This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to loud noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Team Member Benefits
Perks & Benefits
Flexible schedule
Ability to cross‑train and learn unique skills across various departments
Free admission to Story Land and Living Shores parks on your days off
Invitations to exclusive company-sponsored host events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today! Do not miss the chance to spark your career now!
#J-18808-Ljbffr
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.
The Guest Experience Supervisor is tasked with overseeing the operations for admissions, parking, ticket and pass processing, guest relations, and any other associated areas. In addition to managing and motivating a large number of team members, this position will interact with guests on a daily basis to ensure maximum satisfaction.
The ideal candidate will embrace being an ambassador for the park and the brand, by delivering ultimate guest satisfaction, expert knowledge, trusted leadership and financial responsibility throughout all assigned operations.
Story Land - Guest Experience Supervisor (Seasonal)
Roles & Responsibilities
Supervisory Duties
Supervise the daily operations of the Guest Experience team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land’s core values
Act as an approachable mentor and coach to all assigned hosts
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Departmental Duties
Delight the guests with exceptional customer service and a guest‑centric approach
Oversee guest arrival process including parking fee transactions, in‑park ticket sales, season pass processing and turnstiles
Ensure compliance with all PCI related standards, policies and procedures, oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels
Interact with guests on a face‑to‑face basis, asking for feedback, and promptly addressing concerns.
Ensure tickets and products are setup correctly within POS and Inventory system in Workday
Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
Ensure that all team members are enforcing park entrance and exit policies
Immediately report security, safety, or maintenance concerns to the proper channels
Promptly notify the security team or the operator of host and guest injuries or emergencies
Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations
All other duties assigned by leadership
Education & Experience
High School Diploma or equivalent preferred
1-2 years of work experience in a similar role
1+ years of previous supervisory experience a plus
Previous amusement park, theme park, or waterpark experience highly desired but not required
Language
Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to work hours that extend between 9am to 6pm
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to speak with guests directly while maintaining a high degree of professionalism
Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem‑solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point.
Physical Requirements
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions
This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to loud noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Team Member Benefits
Perks & Benefits
Flexible schedule
Ability to cross‑train and learn unique skills across various departments
Free admission to Story Land and Living Shores parks on your days off
Invitations to exclusive company-sponsored host events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today! Do not miss the chance to spark your career now!
#J-18808-Ljbffr