SR. Human Resource Manager
Kennywood Park, Glen, NH, United States
About the Company
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality, the intersection of heart and hospitality.
Position Title
Sr. Human Resource Manager
Position Summary
The Sr. HR Manager will ensure the well support to the HR corporative team, collaborating in the implementation of strategical initiatives and acting as administrative support in the different HR areas. Special focus on training, recruiting and internal communications. This person will also participate in payroll, benefits, and special projects that are assigned by the HR leadership.
Roles & Responsibilities
Supervisory Duties
Manage all aspects of the Human Resource team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land & Living Shores' core values
Act as an approachable mentor and coach to all team members throughout the park
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all HR positions and backfill these positions when needed
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Departmental Duties
Manage all activities related to the employment life cycle for Story Land & Living Shores
Ensure strict compliance of all federal, state, and local employment laws and company‑established policies and procedures
Manage all aspects of the staffing process, including recruiting, job requisitions, interviewing, hiring and onboarding
Review job descriptions to ensure they remain up to date and compliant with all local, state and federal regulations
Develop, implement, maintain, and administer personnel programs to support the HR processes for the park
Investigate employee relations issues and bring them to resolution.
Advise Park leadership and team members in the areas of coaching, discipline, benefits information, paid time off, and retirement plans.
Assist with data entry into HRIS and Learning systems
Manage the timely completion of HR paperwork, employee transactions, compensation adjustments, and terminations
Periodically audit HRIS data to ensure continued data integrity
Participate in payroll and timekeeping closing activities, as needed
Actively develop, plan, and execute employee appreciation and engagement events
Be available for team members to express concerns or share feedback while maintaining composure and confidentiality
Provide guidance to leadership team on the best practices regarding employee disciplinary matters and oversee escalated employee disciplinary meetings
Execute voluntary and involuntary terminations, as needed
Recruit new team members through job posting platforms, social media channels, flyers, high school and college job fairs, and any other innovative methods
Identify hiring needs and oversee the entire process, including the posting of requisitions, scheduling and conducting interviews, running background checks, processing I9 verifications, collecting child labor certificates when applicable, ensuring completion of onboarding, and scheduling new team member orientations
Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module
Perform copying, filing and various other administrative duties
Facilitate and manage summer work and travel international student and workamper programs
Monitor employment practices throughout all departments to ensure compliance with corporate policies and legal regulations
Maintain organizational charts and detailed job descriptions
All other duties assigned by leadership
J1 International Student Responsibilities
Oversee the execution of the J-1 student program
Assist with new international student orientation sessions
Welcome new arrivals and help get them checked in and moved into housing
Assist with the preparation and cleaning of J1 housing locations
Help prepare beds in the student housing facility prior to move in
Assist students with submitting Social Security paperwork
Assist students with opening new bank accounts
Transport J1 students to approved destinations, when neededAssist with addressing any concerns the students may have
Assist employees with making doctor’s appointments and transport them to the doctor as needed
Determine housing deduction amounts for J1 room-and-board
Education & Experience
Bachelor’s degree in HR, Business Management or related field preferred; equivalent experience will be considered.
3+ years of previous work experience in an HR or management role
1+ years of previous supervisory experience, preferably in an HR capacity
Prior experience in Recruitment, HR Management, Performance Appraisals, Leadership and Training & Development are preferred, but not required.
PHR or SHRM certification a plus
Language
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
Ability to occasionally travel locally or to domestic US park locations (up to 10% expected travel) for recruiting purposes, trainings, or special company events
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to exude unwavering professionalism toward guests, team members, management and other human resources contacts
Ability to maintain confidentiality and protect sensitive employee data
Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Knowledge of Google Sheets or Smart Sheet, a plus
Experience analyzing and reacting to trends
Ability to use office technology and equipment, such as PC, software, and copier
Physical Requirements
Ability to remain seated for extended periods of time, while using a computer
Ability to stand or walk for long periods of time throughout the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions
This role will be primarily based in an office setting with some interaction with other outdoor park locations
Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team Member Benefits
Competitive compensation
Management Incentive Plan
Comprehensive health and wellness package
401k Savings and Investment plan
Free admission to Palace Parks in the continental US
Generous vacation and sick time
Equal Opportunity Employer
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
#J-18808-Ljbffr
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality, the intersection of heart and hospitality.
Position Title
Sr. Human Resource Manager
Position Summary
The Sr. HR Manager will ensure the well support to the HR corporative team, collaborating in the implementation of strategical initiatives and acting as administrative support in the different HR areas. Special focus on training, recruiting and internal communications. This person will also participate in payroll, benefits, and special projects that are assigned by the HR leadership.
Roles & Responsibilities
Supervisory Duties
Manage all aspects of the Human Resource team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land & Living Shores' core values
Act as an approachable mentor and coach to all team members throughout the park
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all HR positions and backfill these positions when needed
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Departmental Duties
Manage all activities related to the employment life cycle for Story Land & Living Shores
Ensure strict compliance of all federal, state, and local employment laws and company‑established policies and procedures
Manage all aspects of the staffing process, including recruiting, job requisitions, interviewing, hiring and onboarding
Review job descriptions to ensure they remain up to date and compliant with all local, state and federal regulations
Develop, implement, maintain, and administer personnel programs to support the HR processes for the park
Investigate employee relations issues and bring them to resolution.
Advise Park leadership and team members in the areas of coaching, discipline, benefits information, paid time off, and retirement plans.
Assist with data entry into HRIS and Learning systems
Manage the timely completion of HR paperwork, employee transactions, compensation adjustments, and terminations
Periodically audit HRIS data to ensure continued data integrity
Participate in payroll and timekeeping closing activities, as needed
Actively develop, plan, and execute employee appreciation and engagement events
Be available for team members to express concerns or share feedback while maintaining composure and confidentiality
Provide guidance to leadership team on the best practices regarding employee disciplinary matters and oversee escalated employee disciplinary meetings
Execute voluntary and involuntary terminations, as needed
Recruit new team members through job posting platforms, social media channels, flyers, high school and college job fairs, and any other innovative methods
Identify hiring needs and oversee the entire process, including the posting of requisitions, scheduling and conducting interviews, running background checks, processing I9 verifications, collecting child labor certificates when applicable, ensuring completion of onboarding, and scheduling new team member orientations
Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module
Perform copying, filing and various other administrative duties
Facilitate and manage summer work and travel international student and workamper programs
Monitor employment practices throughout all departments to ensure compliance with corporate policies and legal regulations
Maintain organizational charts and detailed job descriptions
All other duties assigned by leadership
J1 International Student Responsibilities
Oversee the execution of the J-1 student program
Assist with new international student orientation sessions
Welcome new arrivals and help get them checked in and moved into housing
Assist with the preparation and cleaning of J1 housing locations
Help prepare beds in the student housing facility prior to move in
Assist students with submitting Social Security paperwork
Assist students with opening new bank accounts
Transport J1 students to approved destinations, when neededAssist with addressing any concerns the students may have
Assist employees with making doctor’s appointments and transport them to the doctor as needed
Determine housing deduction amounts for J1 room-and-board
Education & Experience
Bachelor’s degree in HR, Business Management or related field preferred; equivalent experience will be considered.
3+ years of previous work experience in an HR or management role
1+ years of previous supervisory experience, preferably in an HR capacity
Prior experience in Recruitment, HR Management, Performance Appraisals, Leadership and Training & Development are preferred, but not required.
PHR or SHRM certification a plus
Language
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
Ability to occasionally travel locally or to domestic US park locations (up to 10% expected travel) for recruiting purposes, trainings, or special company events
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to exude unwavering professionalism toward guests, team members, management and other human resources contacts
Ability to maintain confidentiality and protect sensitive employee data
Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Knowledge of Google Sheets or Smart Sheet, a plus
Experience analyzing and reacting to trends
Ability to use office technology and equipment, such as PC, software, and copier
Physical Requirements
Ability to remain seated for extended periods of time, while using a computer
Ability to stand or walk for long periods of time throughout the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions
This role will be primarily based in an office setting with some interaction with other outdoor park locations
Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team Member Benefits
Competitive compensation
Management Incentive Plan
Comprehensive health and wellness package
401k Savings and Investment plan
Free admission to Palace Parks in the continental US
Generous vacation and sick time
Equal Opportunity Employer
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
#J-18808-Ljbffr