Information Technology Specialist
University of Utah, Salt Lake City, UT, United States
Details
Open Date
04/16/2026
Requisition Number
PRN44760B
Job Title
Information Technology Specialists
Working Title
Information Technology Specialist
Career Progression Track
P00
Track Level
P2 - Developing, P1 - Entry Level Pro
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday (8am – 5pm) standard work hours
VP Area
President
Department
00639 - VP for Research
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$45,000 - $65,000
Close Date
05/01/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
This position supports the organization’s computer systems, software, and networking environments while serving as a primary point of contact for end-user support. It is responsible for provisioning, configuring, updating, and monitoring systems and user environments, and for troubleshooting application, hardware, and communication issues while providing clear, user-focused guidance. The role maintains system performance, stability, and security, ensuring the integrity of systems and data while responding to outages and critical issues. It collaborates with users and team members on system improvements, supports the roll-out of updates and configuration changes, and contributes to process development, documentation, and system backup and monitoring procedures. This position requires a moderate skill set and the ability to complete work of increasing complexity under moderate supervision with some independent judgment. Systems / Support Provide day-to-day technical support for end users and assist in the administration of the organization’s systems and network environment, with a strong focus on user experience. Support users with device setup, system access, and connectivity ( LAN / WAN , VPN ), ensuring reliable performance through routine monitoring and basic troubleshooting. Perform application and account administration, including user provisioning, access management, and support for enterprise systems. Provide responsive application support and clear guidance to help users effectively utilize systems and tools. Support system updates, deployments, and improvements while minimizing disruption to users. Assist in maintaining system security and resolving service issues, and develop and maintain technical and user documentation, backup procedures, and basic system reports.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Provide timely, customer-focused support for end users, troubleshooting and resolving hardware, software, access, and connectivity issues
Respond to user requests for support, system access, and changes with clear communication and follow-through
Provision, configure, and manage user devices, accounts, and applications (e.g., Microsoft Intune and endpoint management tools)
Maintain accurate inventory of IT assets, including tracking, auditing, and lifecycle management of devices and equipment
Perform system and endpoint administration tasks, including software deployment, configuration, and maintenance
Support and maintain endpoint security solutions, including EDR , antivirus, and data loss prevention systems
Perform scheduled system, software, and endpoint updates to maintain performance and security
Monitor backup systems and assist with recovery processes as needed
Provide support for networking, applications, printers, peripherals, and specialized equipment
Assist with implementation, optimization, and documentation of IT systems, tools, and processes
Participate in projects to improve system reliability, security, and overall user experience
Minimum Qualifications
EQUIVALENCY STATEMENT :
1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Information Technology Specialists, I:
Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
Information Technology Specialists, II:
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences
Experience providing end-user IT support in a professional environment
Familiarity with endpoint management and identity tools (e.g., Microsoft Intune, Microsoft Entra ID, Tanium)
Experience supporting Windows and/or macOS devices and troubleshooting applications
Scripting or automation experience (e.g., PowerShell or Bash) and system setup configuration
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu
**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Open Date
04/16/2026
Requisition Number
PRN44760B
Job Title
Information Technology Specialists
Working Title
Information Technology Specialist
Career Progression Track
P00
Track Level
P2 - Developing, P1 - Entry Level Pro
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday (8am – 5pm) standard work hours
VP Area
President
Department
00639 - VP for Research
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$45,000 - $65,000
Close Date
05/01/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
This position supports the organization’s computer systems, software, and networking environments while serving as a primary point of contact for end-user support. It is responsible for provisioning, configuring, updating, and monitoring systems and user environments, and for troubleshooting application, hardware, and communication issues while providing clear, user-focused guidance. The role maintains system performance, stability, and security, ensuring the integrity of systems and data while responding to outages and critical issues. It collaborates with users and team members on system improvements, supports the roll-out of updates and configuration changes, and contributes to process development, documentation, and system backup and monitoring procedures. This position requires a moderate skill set and the ability to complete work of increasing complexity under moderate supervision with some independent judgment. Systems / Support Provide day-to-day technical support for end users and assist in the administration of the organization’s systems and network environment, with a strong focus on user experience. Support users with device setup, system access, and connectivity ( LAN / WAN , VPN ), ensuring reliable performance through routine monitoring and basic troubleshooting. Perform application and account administration, including user provisioning, access management, and support for enterprise systems. Provide responsive application support and clear guidance to help users effectively utilize systems and tools. Support system updates, deployments, and improvements while minimizing disruption to users. Assist in maintaining system security and resolving service issues, and develop and maintain technical and user documentation, backup procedures, and basic system reports.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Provide timely, customer-focused support for end users, troubleshooting and resolving hardware, software, access, and connectivity issues
Respond to user requests for support, system access, and changes with clear communication and follow-through
Provision, configure, and manage user devices, accounts, and applications (e.g., Microsoft Intune and endpoint management tools)
Maintain accurate inventory of IT assets, including tracking, auditing, and lifecycle management of devices and equipment
Perform system and endpoint administration tasks, including software deployment, configuration, and maintenance
Support and maintain endpoint security solutions, including EDR , antivirus, and data loss prevention systems
Perform scheduled system, software, and endpoint updates to maintain performance and security
Monitor backup systems and assist with recovery processes as needed
Provide support for networking, applications, printers, peripherals, and specialized equipment
Assist with implementation, optimization, and documentation of IT systems, tools, and processes
Participate in projects to improve system reliability, security, and overall user experience
Minimum Qualifications
EQUIVALENCY STATEMENT :
1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Information Technology Specialists, I:
Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
Information Technology Specialists, II:
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences
Experience providing end-user IT support in a professional environment
Familiarity with endpoint management and identity tools (e.g., Microsoft Intune, Microsoft Entra ID, Tanium)
Experience supporting Windows and/or macOS devices and troubleshooting applications
Scripting or automation experience (e.g., PowerShell or Bash) and system setup configuration
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu
**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.