Patient Representative | James Outpatient Center
Inside Higher Ed, Columbus, OH, United States
Patient Representative | James Outpatient Center
Department: James | Patient Experience
Scope of Position
The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the public spaces so that optimal quality and communication can be achieved. The role supports the development, implementation, and coordination of programs and services that promote positive patient relations and patient/family satisfaction, including promoting customer service behaviors.
Position Summary
Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Patient Representative provides information, visitation, physical comfort, and emotional support. The Patient Representative responds to family and visitor concerns through empathetic verbal communication skills, provides proactive customer service interventions by anticipating the needs and feelings of families and visitors, and utilizes interpersonal, diplomacy, conflict‑management skills, and service‑recovery approaches. Effective and timely communication is the primary tool and goal of the Patient Representative. Because the lobby and visitor lounge environment can be overwhelming and confusing, the Patient Representative actively communicates family issues, questions, and concerns; rounds regularly, and facilitates communication and updates to families and visitors, providing important non‑clinical information.
Minimum Requirements
Must be available to work Monday through Friday, 10 am to 6:30 pm
HS Graduate or equivalent, or a combination of education and experience that meets the requirement
Bachelor’s Degree or equivalent combination of education and experience
Experience equivalent to 1 year of full‑time employment in a clinical or critical care area role
Evidence of customer service skills/training and the ability to collaborate with a variety of individuals across the organization
Evidence of highly refined interpersonal skills, conflict resolution, problem solving, program planning, and written and verbal communication skills
Employee Benefits
An array of retirement plan options, each with a generous employer contribution
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one
Paid vacation and sick leave, including short and long‑term disability and paid parental leave
Public Service Loan Forgiveness program benefits
And more
Additional Information
Location: James Cancer Hospital (0375)
Position type: Regular
Scheduled hours: 40
Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
The university is an equal opportunity employer, including veterans and disability.
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Department: James | Patient Experience
Scope of Position
The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the public spaces so that optimal quality and communication can be achieved. The role supports the development, implementation, and coordination of programs and services that promote positive patient relations and patient/family satisfaction, including promoting customer service behaviors.
Position Summary
Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Patient Representative provides information, visitation, physical comfort, and emotional support. The Patient Representative responds to family and visitor concerns through empathetic verbal communication skills, provides proactive customer service interventions by anticipating the needs and feelings of families and visitors, and utilizes interpersonal, diplomacy, conflict‑management skills, and service‑recovery approaches. Effective and timely communication is the primary tool and goal of the Patient Representative. Because the lobby and visitor lounge environment can be overwhelming and confusing, the Patient Representative actively communicates family issues, questions, and concerns; rounds regularly, and facilitates communication and updates to families and visitors, providing important non‑clinical information.
Minimum Requirements
Must be available to work Monday through Friday, 10 am to 6:30 pm
HS Graduate or equivalent, or a combination of education and experience that meets the requirement
Bachelor’s Degree or equivalent combination of education and experience
Experience equivalent to 1 year of full‑time employment in a clinical or critical care area role
Evidence of customer service skills/training and the ability to collaborate with a variety of individuals across the organization
Evidence of highly refined interpersonal skills, conflict resolution, problem solving, program planning, and written and verbal communication skills
Employee Benefits
An array of retirement plan options, each with a generous employer contribution
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one
Paid vacation and sick leave, including short and long‑term disability and paid parental leave
Public Service Loan Forgiveness program benefits
And more
Additional Information
Location: James Cancer Hospital (0375)
Position type: Regular
Scheduled hours: 40
Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.
The university is an equal opportunity employer, including veterans and disability.
#J-18808-Ljbffr