IT Client Support Specialist 3 PCN 213087
State of Alaska, Anchorage, AK, United States
Job Description
IT Client Support Specialist 3 PCN 213087
Location: Anchorage, AK (may be located in Anchorage, Alaska, works primarily onsite within a professional office environment.)
Position Open to Alaskan Residents only.
Responsibilities
Provide hands‑on technical support for Department of Revenue staff, independently triaging and resolving service desk tickets involving endpoints, user access, Group Policy updates, Microsoft 365, and related systems.
Serve as a direct IT liaison to assigned divisions, ensuring timely issue resolution, clear communication, and follow‑through from intake through closure.
Coordinate with Office of Information Technology (OIT) Tier 3 teams for escalated infrastructure, network, or enterprise‑level issues while maintaining ownership of assigned requests.
Support IT operations tasks including device provisioning, software licensing tracking, contractor access coordination (including ZPA), and IT procurement facilitation.
Contribute to documentation, process improvement, and operational consistency in a structured, compliance‑driven environment supporting secure public systems.
Qualifications & Competencies
Accountability: Holds self and others accountable for measurable high‑quality, timely, and cost‑effective results.
Attention to Detail: Thorough in performing work and conscientious about detail.
Stress Tolerance: Deals calmly and effectively with high stress situations.
Customer Service: Works with clients and customers to assess needs, provide information or assistance, and resolve problems.
Information Assurance: Knowledge of methods and procedures to protect information systems and data.
Systems Integration: Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information systems components.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Minimum Qualifications (Competency‑Based)
Education and/or experience that provides competencies in customer service, information assurance, systems integration, and technical problem solving.
Training and experience in installing new computers, printers, peripheral devices; loading and troubleshooting software and hardware; maintaining security software; and configuring network settings for workstations.
Benefits
Opportunity to support critical systems that serve every Alaska resident. Hands‑on experience in enterprise IT operations within a structured, compliance‑driven environment that values accountability, reliability, and technical ownership. Small team model provides direct exposure to meaningful operational work. Opportunity for long‑term growth in a mission‑focused public service environment.
EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1‑800‑587‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.
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IT Client Support Specialist 3 PCN 213087
Location: Anchorage, AK (may be located in Anchorage, Alaska, works primarily onsite within a professional office environment.)
Position Open to Alaskan Residents only.
Responsibilities
Provide hands‑on technical support for Department of Revenue staff, independently triaging and resolving service desk tickets involving endpoints, user access, Group Policy updates, Microsoft 365, and related systems.
Serve as a direct IT liaison to assigned divisions, ensuring timely issue resolution, clear communication, and follow‑through from intake through closure.
Coordinate with Office of Information Technology (OIT) Tier 3 teams for escalated infrastructure, network, or enterprise‑level issues while maintaining ownership of assigned requests.
Support IT operations tasks including device provisioning, software licensing tracking, contractor access coordination (including ZPA), and IT procurement facilitation.
Contribute to documentation, process improvement, and operational consistency in a structured, compliance‑driven environment supporting secure public systems.
Qualifications & Competencies
Accountability: Holds self and others accountable for measurable high‑quality, timely, and cost‑effective results.
Attention to Detail: Thorough in performing work and conscientious about detail.
Stress Tolerance: Deals calmly and effectively with high stress situations.
Customer Service: Works with clients and customers to assess needs, provide information or assistance, and resolve problems.
Information Assurance: Knowledge of methods and procedures to protect information systems and data.
Systems Integration: Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information systems components.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Minimum Qualifications (Competency‑Based)
Education and/or experience that provides competencies in customer service, information assurance, systems integration, and technical problem solving.
Training and experience in installing new computers, printers, peripheral devices; loading and troubleshooting software and hardware; maintaining security software; and configuring network settings for workstations.
Benefits
Opportunity to support critical systems that serve every Alaska resident. Hands‑on experience in enterprise IT operations within a structured, compliance‑driven environment that values accountability, reliability, and technical ownership. Small team model provides direct exposure to meaningful operational work. Opportunity for long‑term growth in a mission‑focused public service environment.
EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1‑800‑587‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.
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