Call Center Bilingual (English/Spanish) Technical Support Representative
AT&T, Richardson, TX, United States
How You’ll Make An Impact
As a Business Premier Service Consultant, you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem‑solving and communication skills, you’ll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings.
What Your Day‑to‑Day Will Look Like
Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
Troubleshoot and resolve customer‑impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Engage Tier 3 support (network and IT), third‑party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
Support wireless local number portability (WLNP), relocations, combined bill support, after‑hours inquiries, and pre‑paid service.
Assist customers with the latest products and services, such as air cards, USB devices, and AT&T‑provided software and applications.
Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
Sell products and services, making personalized recommendations based on customer needs.
Pay Transparency
Our Business Premier Service Consultants earn $21.93 per hour. You’ll also receive paid training and other rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays – 1 week of PTO after 6 months, 2 weeks after a year, plus at least 8 company‑designated holidays and additional PTO based on the bargaining group
Paid parental leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond state and local law requirements may be available but is unprotected
Adoption reimbursement
Disability benefits (short and long term)
Life and accidental death insurance
Supplemental benefit programs: critical illness, accident hospital indemnity, group legal
Employee assistance programs
Extensive employee wellness programs
What We’re Looking For
At least one year of customer service experience (call center experience preferred)
Flexibility to work any schedule during hours of operation – day, evening, weekend, or holiday hours; occasional overtime may be required
Unwavering customer focus
Strong work ethic
High level Spanish and English proficiency
Problem‑solving skills
Attention to detail
Weekly Hours
40
Time Type
Regular
Location
Richardson, Texas
Additional Information
This full‑time fluent bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. The position is located at 2221 Lakeside Blvd, Richardson, TX 75082, and applicants must be able to report to this location.
Equal Employment Opportunity
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.
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As a Business Premier Service Consultant, you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem‑solving and communication skills, you’ll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings.
What Your Day‑to‑Day Will Look Like
Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
Troubleshoot and resolve customer‑impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Engage Tier 3 support (network and IT), third‑party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
Support wireless local number portability (WLNP), relocations, combined bill support, after‑hours inquiries, and pre‑paid service.
Assist customers with the latest products and services, such as air cards, USB devices, and AT&T‑provided software and applications.
Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
Sell products and services, making personalized recommendations based on customer needs.
Pay Transparency
Our Business Premier Service Consultants earn $21.93 per hour. You’ll also receive paid training and other rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays – 1 week of PTO after 6 months, 2 weeks after a year, plus at least 8 company‑designated holidays and additional PTO based on the bargaining group
Paid parental leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond state and local law requirements may be available but is unprotected
Adoption reimbursement
Disability benefits (short and long term)
Life and accidental death insurance
Supplemental benefit programs: critical illness, accident hospital indemnity, group legal
Employee assistance programs
Extensive employee wellness programs
What We’re Looking For
At least one year of customer service experience (call center experience preferred)
Flexibility to work any schedule during hours of operation – day, evening, weekend, or holiday hours; occasional overtime may be required
Unwavering customer focus
Strong work ethic
High level Spanish and English proficiency
Problem‑solving skills
Attention to detail
Weekly Hours
40
Time Type
Regular
Location
Richardson, Texas
Additional Information
This full‑time fluent bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. The position is located at 2221 Lakeside Blvd, Richardson, TX 75082, and applicants must be able to report to this location.
Equal Employment Opportunity
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.
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