Shift Supervisor
CVS Health, San Marcos, CA, United States
Position Summary
A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Manage store operations and staff.
Work effectively with store management and store crews.
Supervise the store’s crew through assigning, directing and following up on all activities.
Effectively communicate information both to and from store management and crews.
Assist customers with their questions, problems and complaints.
Promote a customer service culture by greeting, offering help, and thanking customers.
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Maintain customer/patient confidentiality.
Perform merchandise presentation tasks: price merchandise, stock shelves, execute displays, signs, and inventory of weekly, promotional, and seasonal merchandise.
Execute the display and maintenance of off-shelf merchandise.
Reset departments following point‑of‑purchase guidelines.
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills and supervision skills.
Ability to work a flexible schedule, including early morning, overnight and weekend shifts, work overtime as needed, and respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education
High School Diploma or equivalent – preferred but not required.
Employment Information
Anticipated Weekly Hours: 32
Time Type: Full time
Pay Range
The Typical Pay Range For This Role Is $18.90 - $27.90.
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Manage store operations and staff.
Work effectively with store management and store crews.
Supervise the store’s crew through assigning, directing and following up on all activities.
Effectively communicate information both to and from store management and crews.
Assist customers with their questions, problems and complaints.
Promote a customer service culture by greeting, offering help, and thanking customers.
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Maintain customer/patient confidentiality.
Perform merchandise presentation tasks: price merchandise, stock shelves, execute displays, signs, and inventory of weekly, promotional, and seasonal merchandise.
Execute the display and maintenance of off-shelf merchandise.
Reset departments following point‑of‑purchase guidelines.
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills and supervision skills.
Ability to work a flexible schedule, including early morning, overnight and weekend shifts, work overtime as needed, and respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education
High School Diploma or equivalent – preferred but not required.
Employment Information
Anticipated Weekly Hours: 32
Time Type: Full time
Pay Range
The Typical Pay Range For This Role Is $18.90 - $27.90.
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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