Branch Operations Coordinator
Xylem, Germantown, MD, United States
The Branch Operations Coordinator will perform various functions that support shop work and the transport of electric submersible pumps around the region. The primary focus is to provide administrative support by processing work orders using service‑management tools (Service Max) and ERP (STEEB). The secondary focus is to support shipments by pressure washing, triaging, palletizing pumps and loading/unloading trucks. The coordinator must ensure timely processing of work orders and shipping of pumps within required timelines.
Responsibilities
Manage inbound phone calls, online inquiries and customer walk‑ins.
Perform operations and logistics tasks: scheduling technicians, deliveries and equipment.
Strong collaboration with customers and branch staff.
Process customer requests and order placement over the phone, in person or via e‑mail.
Document tasks in process flows.
Answer standard or non‑routine product questions and direct questions to appropriate service or sales personnel when necessary.
Enter orders and arrange delivery to all sites and locations per the individual agreement, including an understanding of freight terms.
Review auto‑renewals of contracts and support contract additions identified by branch staff.
Schedule product pick‑up and prepare paperwork for customer sign‑off.
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
Assist branch staff in compiling metrics.
Assist service staff ensuring customer requests are completed in a timely manner.
Ensure correct time entries and appropriate billing is maintained for projects and service engagements.
Obtain and update forms of payment to process for service orders from customers.
Ensure all service operations and part numbers are added to service orders.
Create and maintain a safe working environment and culture within the organization.
Take care of internal and external customer needs and expectations.
Demonstrate high impact culture through innovation, accountability and empowerment.
Function in a team environment; usually works with direct supervision but can work independently.
Execute tasks for area of responsibility up to levels defined in Xylem’s DOA policy.
Perform pressure washing, triaging and preparing electric submersible pumps for shipment to HUB.
Operate power forklift to load and unload shipments.
Coordinate shipping of pumps to regional HUB and from branch to customers.
Qualifications
High school diploma or equivalent plus 2 years of applicable work experience.
Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint).
Demonstrated ability to troubleshoot logical processes and execute tasks with medium levels of autonomy; limited guidance required for complex tasks.
Ability to collaborate with other disciplines and understand concepts in execution.
Strong organizational skills and understanding of general business concepts.
Excellent communication skills for interacting with all levels of the organization and external customers.
Fluency in relevant ERP systems and basic understanding of typical IT business tools.
Ability to work independently and as part of a team.
Obtain forklift certification.
We reserve the right to modify this job description and assign additional duties as needed.
We are proud to be an Equal Employment Opportunity (including disability and veterans) and affirmatively action workplace. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.
#J-18808-Ljbffr
Responsibilities
Manage inbound phone calls, online inquiries and customer walk‑ins.
Perform operations and logistics tasks: scheduling technicians, deliveries and equipment.
Strong collaboration with customers and branch staff.
Process customer requests and order placement over the phone, in person or via e‑mail.
Document tasks in process flows.
Answer standard or non‑routine product questions and direct questions to appropriate service or sales personnel when necessary.
Enter orders and arrange delivery to all sites and locations per the individual agreement, including an understanding of freight terms.
Review auto‑renewals of contracts and support contract additions identified by branch staff.
Schedule product pick‑up and prepare paperwork for customer sign‑off.
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
Assist branch staff in compiling metrics.
Assist service staff ensuring customer requests are completed in a timely manner.
Ensure correct time entries and appropriate billing is maintained for projects and service engagements.
Obtain and update forms of payment to process for service orders from customers.
Ensure all service operations and part numbers are added to service orders.
Create and maintain a safe working environment and culture within the organization.
Take care of internal and external customer needs and expectations.
Demonstrate high impact culture through innovation, accountability and empowerment.
Function in a team environment; usually works with direct supervision but can work independently.
Execute tasks for area of responsibility up to levels defined in Xylem’s DOA policy.
Perform pressure washing, triaging and preparing electric submersible pumps for shipment to HUB.
Operate power forklift to load and unload shipments.
Coordinate shipping of pumps to regional HUB and from branch to customers.
Qualifications
High school diploma or equivalent plus 2 years of applicable work experience.
Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint).
Demonstrated ability to troubleshoot logical processes and execute tasks with medium levels of autonomy; limited guidance required for complex tasks.
Ability to collaborate with other disciplines and understand concepts in execution.
Strong organizational skills and understanding of general business concepts.
Excellent communication skills for interacting with all levels of the organization and external customers.
Fluency in relevant ERP systems and basic understanding of typical IT business tools.
Ability to work independently and as part of a team.
Obtain forklift certification.
We reserve the right to modify this job description and assign additional duties as needed.
We are proud to be an Equal Employment Opportunity (including disability and veterans) and affirmatively action workplace. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.
#J-18808-Ljbffr