Housekeeping - Supervisor
Ensemble Hospitality, Santa Rosa, CA, United States
Vinarosa Resort & Spa, 4350 Barnes Road, Santa Rosa, California, United States of America
Job Description
Posted Friday, April 17, 2026 at 7:00 AM
Vinarosa Resort and Spa is an intimate, 78-room luxury resort located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vinarosa is more than just a destination—it’s an experience. Our world-class resort blends warm hospitality with the art of fine dining to create unforgettable moments for our guests. If you’re passionate about exceptional service and memorable experiences, we invite you to join our dedicated team.
SUMMARY
The Housekeeping Supervisor is a leader who has a passion for efficiency and is detailed-oriented. This role will oversee the heart of our guest experiences, from luxurious guest rooms to pristine public areas, all while inspiring a team of housekeeping professionals to deliver elevated services. This role will ensure every guest space reflects the pinnacle of cleanliness, comfort, and sophistication. From flawless presentation of our suites to the pristine condition of public areas, the Housekeeping Supervisor will ensure every space reflects meticulous care and attention. By delivering impeccable service, the Housekeeping Supervisor will uphold Vinarosa Resort & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY
Supervise, train, and motivate room attendants, housemen, and turndown staff
Assign daily tasks and inspect work performance with constructive feedback
Conduct daily briefings to communicate VIP arrivals, special requests, and priority areas
Maintain clear communication with front office regarding room status and guest needs
Manage inventory of cleaning supplies, linens, and amenities to ensure proper par levels
Coordinate with maintenance for prompt resolution of room deficiencies
Oversee proper handling and storage of luxury linens, towels, and delicate fabrics
Ensure all equipment is properly maintained and stored
Conduct thorough inspections of guest rooms, suites, and public areas to ensure they meet our luxury standards
Implement and maintain rigorous cleaning protocols, paying special attention to high-touch surfaces and delicate materials
Use inspection checklist to document room conditions and provide immediate corrective feedback
Ensure proper placement of all amenities, linens, and decorative elements according to brand standards
Respond promptly to guest requests with discretion and professionalism
Personally verify VIP rooms and special request accommodations
Train staff in the art of unobtrusive service and attention to detail
Maintain strict confidentiality regarding guest belongings and information
Complete daily reports on room status, maintenance issues, and supply needs
Monitor and control departmental expenses within budget
Assist with scheduling and payroll documentation
Participate in monthly inventory counts
Perform all other duties that may be assigned as needed by your manager
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS
(2/3) years or more minimum experience in Housekeeping supervisory role, luxury hotel and/or resort highly preferred
Endurance to stand and walk for extended periods
Complete daily reports on room status, maintenance issues, and supply needs
Assist with scheduling and payroll documentation
Participate in monthly inventory counts
Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
Ability to work independently and as part of a team
Excellent communication skills and customer service skills
Must speak and communicate in English
Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
Flexible to work in different shifts, including evenings, weekends, and holidays.
Highly organized with the ability to multitask in a fast-paced environment.
This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Housekeeping team at Vinarosa Resort & Spa.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
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Job Description
Posted Friday, April 17, 2026 at 7:00 AM
Vinarosa Resort and Spa is an intimate, 78-room luxury resort located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vinarosa is more than just a destination—it’s an experience. Our world-class resort blends warm hospitality with the art of fine dining to create unforgettable moments for our guests. If you’re passionate about exceptional service and memorable experiences, we invite you to join our dedicated team.
SUMMARY
The Housekeeping Supervisor is a leader who has a passion for efficiency and is detailed-oriented. This role will oversee the heart of our guest experiences, from luxurious guest rooms to pristine public areas, all while inspiring a team of housekeeping professionals to deliver elevated services. This role will ensure every guest space reflects the pinnacle of cleanliness, comfort, and sophistication. From flawless presentation of our suites to the pristine condition of public areas, the Housekeeping Supervisor will ensure every space reflects meticulous care and attention. By delivering impeccable service, the Housekeeping Supervisor will uphold Vinarosa Resort & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY
Supervise, train, and motivate room attendants, housemen, and turndown staff
Assign daily tasks and inspect work performance with constructive feedback
Conduct daily briefings to communicate VIP arrivals, special requests, and priority areas
Maintain clear communication with front office regarding room status and guest needs
Manage inventory of cleaning supplies, linens, and amenities to ensure proper par levels
Coordinate with maintenance for prompt resolution of room deficiencies
Oversee proper handling and storage of luxury linens, towels, and delicate fabrics
Ensure all equipment is properly maintained and stored
Conduct thorough inspections of guest rooms, suites, and public areas to ensure they meet our luxury standards
Implement and maintain rigorous cleaning protocols, paying special attention to high-touch surfaces and delicate materials
Use inspection checklist to document room conditions and provide immediate corrective feedback
Ensure proper placement of all amenities, linens, and decorative elements according to brand standards
Respond promptly to guest requests with discretion and professionalism
Personally verify VIP rooms and special request accommodations
Train staff in the art of unobtrusive service and attention to detail
Maintain strict confidentiality regarding guest belongings and information
Complete daily reports on room status, maintenance issues, and supply needs
Monitor and control departmental expenses within budget
Assist with scheduling and payroll documentation
Participate in monthly inventory counts
Perform all other duties that may be assigned as needed by your manager
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS
(2/3) years or more minimum experience in Housekeeping supervisory role, luxury hotel and/or resort highly preferred
Endurance to stand and walk for extended periods
Complete daily reports on room status, maintenance issues, and supply needs
Assist with scheduling and payroll documentation
Participate in monthly inventory counts
Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
Ability to work independently and as part of a team
Excellent communication skills and customer service skills
Must speak and communicate in English
Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
Flexible to work in different shifts, including evenings, weekends, and holidays.
Highly organized with the ability to multitask in a fast-paced environment.
This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Housekeeping team at Vinarosa Resort & Spa.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
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