(QAS) Quality Assurance Specialist (4670014)
State of Missouri, Des Moines, IA, United States
Job Location
This position will be located at a base location that is flexible within the State of Missouri.
Why You’ll Love This Position
You’ll play a vital role in strengthening Adult Protective Services across Missouri by ensuring quality and consistency in casework. This position directly contributes to improving outcomes for seniors and adults with disabilities who may be experiencing abuse, neglect, or exploitation. You’ll enjoy working in a collaborative environment where your attention to detail, communication skills, and commitment to excellence help shape policies, enhance training, and drive positive change for vulnerable populations.
Compensation
The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
Responsibilities
Conduct comprehensive quality reviews of Adult Protective Services (APS) cases from initial intake through supervisory case review to ensure compliance and consistency.
Provide education, feedback, and guidance to APS team members to support best practices and continuous improvement.
Collaborate with field supervisors, system experts, and policy/training staff to assess the effectiveness of current policies and training, and recommend improvements based on quality review findings.
Assist in developing monthly, quarterly, and annual reports that evaluate processes, highlight successes, and identify areas for improvement.
Work closely with the APS Quality Assurance team, APS management, and field staff to advance efforts toward establishing a robust APS Quality Assurance Program.
Minimum Qualifications
Ability to work independently and demonstrate initiative while contributing effectively in a team environment.
Strong verbal and written communication skills.
Bachelor’s degree and 2-4 years of relevant experience (Substitutions may be allowed.)
Advanced knowledge of Adult Protective Services (APS) practices and policies preferred.
EEO Statement
Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.
Benefits
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. The Total Compensation Calculator and other applicant resources can be found here.
Contact
Chrissy Arnold at Chrissy.Arnold@health.mo.gov.
#J-18808-Ljbffr
This position will be located at a base location that is flexible within the State of Missouri.
Why You’ll Love This Position
You’ll play a vital role in strengthening Adult Protective Services across Missouri by ensuring quality and consistency in casework. This position directly contributes to improving outcomes for seniors and adults with disabilities who may be experiencing abuse, neglect, or exploitation. You’ll enjoy working in a collaborative environment where your attention to detail, communication skills, and commitment to excellence help shape policies, enhance training, and drive positive change for vulnerable populations.
Compensation
The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
Responsibilities
Conduct comprehensive quality reviews of Adult Protective Services (APS) cases from initial intake through supervisory case review to ensure compliance and consistency.
Provide education, feedback, and guidance to APS team members to support best practices and continuous improvement.
Collaborate with field supervisors, system experts, and policy/training staff to assess the effectiveness of current policies and training, and recommend improvements based on quality review findings.
Assist in developing monthly, quarterly, and annual reports that evaluate processes, highlight successes, and identify areas for improvement.
Work closely with the APS Quality Assurance team, APS management, and field staff to advance efforts toward establishing a robust APS Quality Assurance Program.
Minimum Qualifications
Ability to work independently and demonstrate initiative while contributing effectively in a team environment.
Strong verbal and written communication skills.
Bachelor’s degree and 2-4 years of relevant experience (Substitutions may be allowed.)
Advanced knowledge of Adult Protective Services (APS) practices and policies preferred.
EEO Statement
Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.
Benefits
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. The Total Compensation Calculator and other applicant resources can be found here.
Contact
Chrissy Arnold at Chrissy.Arnold@health.mo.gov.
#J-18808-Ljbffr