Remote Tech Support Specialist – Education Tools

Cengage Group is hiring a Customer Support Representative to assist users of its digital solutions in the United States. This remote position involves troubleshooting and resolving customer issues, using administrative tools for analysis, and documenting interactions in a ticketing system. Requirements include a high school diploma and proficiency with Microsoft operating systems. Employees enjoy benefits like vacation accrual, healthcare coverage, and a 401K plan. Starting pay is between $17.00 - $18.00 per hour.
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