Customer Ops Excellence Analyst: Process Improvement

PNM in Albuquerque is seeking a Customer Operational Excellence Performance Analyst to support business process improvements in the utility sector. The role involves liaising between departments to identify functional requirements, conducting root cause analysis, and leading process assessments. Candidates should have a Bachelor's degree and 5-7 years of experience in relevant fields. Familiarity with New Mexico PRC Regulations and CRM applications is preferred. This position is office-based and aims for continuous improvement in operations.
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