Remote Client Experience Advisor
Hope's Global Getaways, New York, NY, United States
About the job Remote Client Experience Advisor
About This Opportunity
We're currently expanding our remote team and are looking for service-driven individuals to join us as Remote Client Experience Advisor. In this role, you'll support travelers throughout their planning journey by helping organize trip details, providing timely updates, and ensuring each step of the experience is handled with care and accuracy.
This opportunity is ideal for individuals who enjoy working with people, staying organized, and building valuable coordination skills in a flexible, home-based environment. No previous travel experience is required-comprehensive training and ongoing support are included.
What You'll Be Responsible For
Connect with clients to understand travel plans, preferences, and timelines
Assist with building and organizing itinerary details based on client needs
Research and compare travel options using approved booking platforms
Share clear, accurate information and helpful recommendations
Communicate with clients through email, phone, and online messaging systems
Handle updates, changes, and follow-up requests efficiently
Maintain accurate digital records and documentation
Participate in virtual training sessions and team development activities
What You'll Gain From This Role
Fully remote position with flexible scheduling options
Step-by-step onboarding to help you get started confidently
Ongoing training and professional development resources
Access to industry tools and supplier platforms
Eligibility for performance-based incentives and travel-related perks
Supportive team environment with opportunities for long-term growth
What We're Looking For
Strong communication skills with a client-focused approach
Ability to stay organized and manage multiple tasks
Comfort working independently in a remote setting
Basic computer knowledge and confidence using online systems
Positive attitude and willingness to learn new skills
Be at least 18 years of age
Be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
About This Opportunity
We're currently expanding our remote team and are looking for service-driven individuals to join us as Remote Client Experience Advisor. In this role, you'll support travelers throughout their planning journey by helping organize trip details, providing timely updates, and ensuring each step of the experience is handled with care and accuracy.
This opportunity is ideal for individuals who enjoy working with people, staying organized, and building valuable coordination skills in a flexible, home-based environment. No previous travel experience is required-comprehensive training and ongoing support are included.
What You'll Be Responsible For
Connect with clients to understand travel plans, preferences, and timelines
Assist with building and organizing itinerary details based on client needs
Research and compare travel options using approved booking platforms
Share clear, accurate information and helpful recommendations
Communicate with clients through email, phone, and online messaging systems
Handle updates, changes, and follow-up requests efficiently
Maintain accurate digital records and documentation
Participate in virtual training sessions and team development activities
What You'll Gain From This Role
Fully remote position with flexible scheduling options
Step-by-step onboarding to help you get started confidently
Ongoing training and professional development resources
Access to industry tools and supplier platforms
Eligibility for performance-based incentives and travel-related perks
Supportive team environment with opportunities for long-term growth
What We're Looking For
Strong communication skills with a client-focused approach
Ability to stay organized and manage multiple tasks
Comfort working independently in a remote setting
Basic computer knowledge and confidence using online systems
Positive attitude and willingness to learn new skills
Be at least 18 years of age
Be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions