Front Office Manager
322 Hospitality Group, Grand Forks, ND, United States
The Olive Ann Hotel Mission Statement
Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.
The Olive Ann Hotel Core Values
Excellence, Perseverance, Integrity, Collaboration
Job Description
The Olive Ann Hotel is seeking individuals with strong multi-tasking skills and a passion for working with people. As a Front Desk Agent, you will play a key role in creating lasting positive memories at The Olive Ann Hotel. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.
Essential Duties and Responsibilities
Handling guest check-in and check-out in an accurate and efficient manner.
Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be willing and can work a varied schedule that may include evenings, nights, weekends, and holidays.
Oversee all front desk operations, including guest check-in and check-out processes, ensuring accuracy, efficiency, and a high level of service.
Lead, train, and supervise Front Desk Agents; provide coaching, feedback, and performance management.
Monitor and maintain front desk staffing levels, scheduling, and coverage based on business needs.
Maintain thorough knowledge of hotel operations, including rates, packages, promotions, and in-house groups.
Ensure all front desk procedures and brand standards are followed consistently.
Step in to support front desk operations during peak times or staffing shortages.
Minimum Requirements
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with 322 Hospitality Group's standards as required by scheduling, which will vary according to the needs of the hotel.
Always comply with 322 Hospitality Group's policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests always approaching the front desk in a friendly and warm demeanor.
Handle requests for information, mail, and messages in an efficient and courteous manner.
Answer guest inquiries about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
Perform other duties as assigned which may include but are not limited to helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
Prior front desk or hospitality experience required; supervisory or management experience preferred.
Strong leadership, communication, and interpersonal skills.
Must be flexible to work a varied schedule including evenings, nights, weekends, and holidays.
Position Details
This position reports to the Assistant General Manager.
Must be able to work weekends.
Benefits
Health, Voluntary Benefits, Dental, Vision
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Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.
The Olive Ann Hotel Core Values
Excellence, Perseverance, Integrity, Collaboration
Job Description
The Olive Ann Hotel is seeking individuals with strong multi-tasking skills and a passion for working with people. As a Front Desk Agent, you will play a key role in creating lasting positive memories at The Olive Ann Hotel. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.
Essential Duties and Responsibilities
Handling guest check-in and check-out in an accurate and efficient manner.
Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be willing and can work a varied schedule that may include evenings, nights, weekends, and holidays.
Oversee all front desk operations, including guest check-in and check-out processes, ensuring accuracy, efficiency, and a high level of service.
Lead, train, and supervise Front Desk Agents; provide coaching, feedback, and performance management.
Monitor and maintain front desk staffing levels, scheduling, and coverage based on business needs.
Maintain thorough knowledge of hotel operations, including rates, packages, promotions, and in-house groups.
Ensure all front desk procedures and brand standards are followed consistently.
Step in to support front desk operations during peak times or staffing shortages.
Minimum Requirements
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with 322 Hospitality Group's standards as required by scheduling, which will vary according to the needs of the hotel.
Always comply with 322 Hospitality Group's policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests always approaching the front desk in a friendly and warm demeanor.
Handle requests for information, mail, and messages in an efficient and courteous manner.
Answer guest inquiries about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
Perform other duties as assigned which may include but are not limited to helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
Prior front desk or hospitality experience required; supervisory or management experience preferred.
Strong leadership, communication, and interpersonal skills.
Must be flexible to work a varied schedule including evenings, nights, weekends, and holidays.
Position Details
This position reports to the Assistant General Manager.
Must be able to work weekends.
Benefits
Health, Voluntary Benefits, Dental, Vision
#J-18808-Ljbffr