Help Desk Lead - IT Service & Mentorship

Baird & Warner in Chicago is looking for an IT Support Lead. You will provide advanced support and leadership to the Helpdesk team, ensuring superior customer service and compliance with ITIL standards. Responsibilities include managing day-to-day operations, mentoring staff, and escalating incidents as needed. Candidates should have an associates degree, 5 years of experience in IT support, and strong troubleshooting skills. The position offers a salary range of $65,000 to $75,000 and various benefits including medical and dental coverage.
#J-18808-Ljbffr