Customer Service Coordinator
PrideStaff Financial, Fort Lauderdale, FL, United States
Customer Service Coordinator
PrideStaff on behalf of a client in Broward County is seeking a proactive and solutions oriented Customer Service Coordinator who is customer focused and has great relationship building skills! This position requires you to be a liaison between global customers and internal team. If this sounds like you, apply today! This is a 6-month project.
Responsibilities:
Manage the full customer lifecyclefrom quoting to final deliveryensuring a seamless experience in a fast-paced environment.
Process RFQs, review purchase orders, and manage order entry with high accuracy.
Monitor open order reports, resolve holds proactively, and manage post-order activities like expedites and date changes
Partner with Sales and Materials Management to resolve inquiries regarding pricing, delivery, and disputes.
Build "trusted advisor" status with key stakeholders; listen to customer challenges to drive loyalty and exceptional service.
Requirements:
Proactive approach to resolving customer concerns and internal bottlenecks.
Ability to thrive in a high-pressure, global work environment
Previous experience dealing with order entry, post order support and delivery resolution
Proficient with ERP software like Salesforce or similar.
Must be bilingual: Spanish or Portuguese
Must be able to submit to a background check and a drug screen PrideStaff is an equal opportunity employer
Compensation / Pay Rate (Up to): $20.00 - $24.00
PrideStaff on behalf of a client in Broward County is seeking a proactive and solutions oriented Customer Service Coordinator who is customer focused and has great relationship building skills! This position requires you to be a liaison between global customers and internal team. If this sounds like you, apply today! This is a 6-month project.
Responsibilities:
Manage the full customer lifecyclefrom quoting to final deliveryensuring a seamless experience in a fast-paced environment.
Process RFQs, review purchase orders, and manage order entry with high accuracy.
Monitor open order reports, resolve holds proactively, and manage post-order activities like expedites and date changes
Partner with Sales and Materials Management to resolve inquiries regarding pricing, delivery, and disputes.
Build "trusted advisor" status with key stakeholders; listen to customer challenges to drive loyalty and exceptional service.
Requirements:
Proactive approach to resolving customer concerns and internal bottlenecks.
Ability to thrive in a high-pressure, global work environment
Previous experience dealing with order entry, post order support and delivery resolution
Proficient with ERP software like Salesforce or similar.
Must be bilingual: Spanish or Portuguese
Must be able to submit to a background check and a drug screen PrideStaff is an equal opportunity employer
Compensation / Pay Rate (Up to): $20.00 - $24.00