Install Service Coordinator/Project Coordinator
Lifeway Mobility Recruiting Team, Hartford, CT, United States
Install and Service Coordinator
As an ISC, you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.
Responsibilities
Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
Coordinate and schedule installation appointments with customers in a timely manner.
Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
Work with customers to troubleshoot and address service needs (repairs).
Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.
Qualifications
Minimum of 3 years of experience in telephone/computer-based customer service.
Strong verbal and written communication skills.
Experience in routing/dispatching is a plus.
Proficiency in Microsoft Office Suite.
Familiarity with CRM/ERP systems is preferred.
Ability to manage multiple tasks and deadlines in a fast‑paced environment.
A passion for delivering exceptional customer service and making a positive impact on others.
Benefits
Medical, dental, vision coverage.
401(k) with employer paid contributions.
Employer-paid life and LTD insurance.
Optional voluntary benefits.
Training and ongoing support through our Academy (virtual and in‑person). Opportunity to grow in your role or into a new role.
7 paid holidays and three weeks of PTO.
Lifeway Mobility is an Equal Opportunity Employer. We care about our employees' well‑being. Our core values are Putting People First, Taking Accountability, and Doing Well While Doing Good.
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As an ISC, you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.
Responsibilities
Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
Coordinate and schedule installation appointments with customers in a timely manner.
Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
Work with customers to troubleshoot and address service needs (repairs).
Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.
Qualifications
Minimum of 3 years of experience in telephone/computer-based customer service.
Strong verbal and written communication skills.
Experience in routing/dispatching is a plus.
Proficiency in Microsoft Office Suite.
Familiarity with CRM/ERP systems is preferred.
Ability to manage multiple tasks and deadlines in a fast‑paced environment.
A passion for delivering exceptional customer service and making a positive impact on others.
Benefits
Medical, dental, vision coverage.
401(k) with employer paid contributions.
Employer-paid life and LTD insurance.
Optional voluntary benefits.
Training and ongoing support through our Academy (virtual and in‑person). Opportunity to grow in your role or into a new role.
7 paid holidays and three weeks of PTO.
Lifeway Mobility is an Equal Opportunity Employer. We care about our employees' well‑being. Our core values are Putting People First, Taking Accountability, and Doing Well While Doing Good.
#J-18808-Ljbffr