Hardware Management Support Analyst
System One, Golden Valley, MN, United States
Job Title: Hardware Management Support Analyst
Location: Golden Valley, MN
Type: 12 month contract
Compensation: $20.00-$24.66
Contractor Work Model: Onsite – onsite
Hours: 40.0
This role ensures employees receive reliable, properly configured hardware to support their day-to-day work. It combines hands‑on device management with responsive end‑user support to maintain a smooth and efficient hardware lifecycle across the organization.
Responsibilities
Manage the full lifecycle of corporate hardware, including deployment, refresh, and retirement of laptops and peripherals, ensuring accurate tracking in asset management systems.
Process hardware requests from intake through approval, configuration, and delivery, meeting defined SLAs and providing clear communication to end users.
Image, configure, and validate devices according to enterprise standards, including required software, security settings, and network access.
Troubleshoot basic hardware issues, collaborate with service desk and walk‑up teams, and ensure issues are resolved or escalated promptly.
Follow and enforce corporate standards for device security, data protection, and return processes (e.g., for terminations, leaves, and role changes).
Identify recurring pain points in the hardware process, suggest improvements, and contribute feedback to enhance end‑user experience and operational efficiency.
Requirements
Experience with enterprise hardware management (laptops, monitors, docks, and peripherals) in a corporate environment.
Strong customer service orientation with clear, professional written and verbal communication skills.
Ability to manage multiple requests and priorities, with attention to detail and adherence to process and policy.
Familiarity with asset management tools and hardware lifecycle processes (procure, deploy, support, retire) is preferred.
System One is a leader in delivering outsourced services and workforce solutions across North America. Participants receive eligible employee health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Location: Golden Valley, MN
Type: 12 month contract
Compensation: $20.00-$24.66
Contractor Work Model: Onsite – onsite
Hours: 40.0
This role ensures employees receive reliable, properly configured hardware to support their day-to-day work. It combines hands‑on device management with responsive end‑user support to maintain a smooth and efficient hardware lifecycle across the organization.
Responsibilities
Manage the full lifecycle of corporate hardware, including deployment, refresh, and retirement of laptops and peripherals, ensuring accurate tracking in asset management systems.
Process hardware requests from intake through approval, configuration, and delivery, meeting defined SLAs and providing clear communication to end users.
Image, configure, and validate devices according to enterprise standards, including required software, security settings, and network access.
Troubleshoot basic hardware issues, collaborate with service desk and walk‑up teams, and ensure issues are resolved or escalated promptly.
Follow and enforce corporate standards for device security, data protection, and return processes (e.g., for terminations, leaves, and role changes).
Identify recurring pain points in the hardware process, suggest improvements, and contribute feedback to enhance end‑user experience and operational efficiency.
Requirements
Experience with enterprise hardware management (laptops, monitors, docks, and peripherals) in a corporate environment.
Strong customer service orientation with clear, professional written and verbal communication skills.
Ability to manage multiple requests and priorities, with attention to detail and adherence to process and policy.
Familiarity with asset management tools and hardware lifecycle processes (procure, deploy, support, retire) is preferred.
System One is a leader in delivering outsourced services and workforce solutions across North America. Participants receive eligible employee health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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